Ebay.in — Fraud with buyer selling wrong items as not displayed or in damaged condition

Address:	313001
Website:	www.ebay.in

I order one phone from EBay website as offer comes. as i see images in website i ordered for the same. But after few day i received the phone as too much scratchy. Seller says its refurbhised but scratches was not marked in images or not in descriptions that this phone having scratches. Once i raise a claim in Ebay they see the case and take times of 20 days. but once 20 days completed they close the case with out informed to registered Email ID . its on sunday when ebay close the claim and drop e email that your case is close.and remarks also your phone number as registered phone number was not answering.I have not received the any call from there side. Seller also refusing to refund the money to me. Company Ebay & seller selling the second hand items on website on the name of "REFURBISHED" and selling the scratchy item to user when user complain they not refund money or not solve the case. Please note down your complaint ID: 207946.2.2016 for further assistance. As per i see product on website your company provide wrong images in product and provide the too scratchy product which i cant able to handle as i am already send images in Claim ID 1522139.