Ebay.in — Htc one earphone - "white oem rc e240 noodle flat cable 3.5mm in-ear stereo headset for htc mobiles"

Address:	560085
Website:	www.ebay.in

Date of incident: Sale date: 07/02/16
client number: Claim ID : 1699049
full description of incident:

I purchased a htc one earphone thinking that it is a genuine product. However it turned out to be fake. I had an original earphone with my HTC One smartphone, but I lost is somewhere. Hence purchased this one on ebay. I could not get the white colored earphone for htc one from anywhere else. Found it on ebay and purchased. Seller was "bestdealz.24x7".
However once I received and tested it with listening to the music, I found that it was really cheap. It does not have the beats/boomsound that htc had, though the product looks exactly same (cheap imitation by chinese company). I raised a request to refund, but the claim was rejected without any one from ebay calling me or getting my agreement.

These are the technical details:

Product purchased: htc one earphone - "White OEM RC E240 Noodle Flat Cable 3.5mm In-Ear Stereo Headset for HTC Mobile's"
purchased at: ebay.in (online)
Sale date: 07/02/16
Claim ID : 1699049
Status: Closed
Creation Date: 10 Feb 2016
Txn Date: 07 Feb 2016,
Item ID:[protected],
Buyer ID: smshashi,
Seller ID: bestdealz.24x7

desirable resolution - Need to return the product and get full refund.

documents
photo of defective product:
Photo is same as the product advertised at http://www.ebay.in/itm/White-OEM-RC-E240-Noodle-Flat-Cable-3-5mm-In-Ear-Stereo-Headset-for-HTC-Mob...⇄ hence no photo attached.
- invoice
Order confirmation: PaisaPay ID [protected]
- correspondance
This is what is said against the claim status:
Action created: on. 12 Feb 2016 Buyer Claim request rejected by eBay by rkcsruser3
Remarks
Proof Rejected - Closing claim