[Resolved]  Ebay.in — I have not received item but status shows You have received

Address:	411052
Website:	www.ebay.in

I have booked an item on 10th oct 2015 and the amount is debited from netbanking of my HDFC bank account. till the time my order placed successfully. But after 2 days when I was unable to track my order I contacted to eBay customer support they said we are also unable to track your order please wait for the expected delivery date which was 19 Oct 2015. Now when on 19th I didn't get my item I again called eBay customer support no. then they said please raise a claim. I claimed and under this claiming process they asked what would you prefer your refund or your item, I said I want my item they said I register a claim regarding your issue our claim department will approve your claim within 5 working days and then they will contact you. I said OK. But till today no any call is reached to me from there and today on 26th Oct 2015 I called them again and he said we already approved your refund It will credited to your account in next 7 working days at the same time I said him I don't want refund because I have never done this shopping for refund my money and at the time of claim I already said to you that I want my item back. So please arrange the same item for me from any other seller. Now I'm seeing on my eBay account that they closed my claim status and I don't get my item till the date. Please help me regarding the same.