[Resolved]  Ebay.in — item id:[protected], paisapay id [protected], claim id : 25969222

Address:

Maharajganj, Uttar Pradesh, 273163

Item id:[protected], paisapay id [protected], claim id : 25969222

Dear sir,
With reference to above order, i wish to complaint about the seller, since i got cheated by a seller through a order i made on ebay. I am giving here below the short details of the same:-

I ordered a brand new under warranty iphone 5s on 12th may, 2017 which supposed to be delivered within 5 days from 15th to 17th may, 2017. The seller gave me dtdc courier no. D33931941, which was untraceable, i checked for the courier status several time and waited until 28th may, 2017, since the status of the courier was not visible on dtdc website plus seller was not answering my calls, so i filed for refund than in return i got email from ebay as well as from seller that the iphone has been couriered again with same consignment no. Which i received on 07th june, 2017. I got the phone, created apple id and tried to use it, but on 3rd day i. E. 10th june, 2017 the phone did not get on, i putted in charging but it did not get on, so i complained about this at ebay and they created a claim id : 25969222. Than whole month of june, 2017 i just keep on chatting at ebay customer care as well as tried to call seller many times, no one responded me positively than suddenly on 30th june, seller replied my email to send the iphone back to their office and they will provide me replacement. So i sent the iphone back to seller’s office by dtdc courier no. V35133103 which got delivered at seller’s given addred on 12th july, 2017. During this time i got email from ebay to to send me the courier slip but i could not send them because i was busy and i sent it directly to the seller when packet got delivered at their office on 12th july, 2017. So since 12th july, 2017 onwards i sent many email to seller with cc to ebay no one is responding, ebay has closed the claim by mentioning the reason that i did not provided them the courier slip while seller has received it but never replied for my email nor answering on call.

I got cheated by seller by providing a fake iphone imei/meid : [protected], warranty for this phone is traceable at apple website and at imei website it is showing this iphone is a blacklisted / stolen device and after due manipulation in its imei they are selling the same on ebay website by claiming it original under warranty etc.

Since, 10th june, 2017 till now 05th august, 2017 i am frusted for the positive response from seller as well as ebay’s end because both are not helping me out.

Regards

Shweta saini
Id: [protected]@gmail.com