[Resolved]  Ebay.in — item is not as we have ordered

Address:

Valsad, Gujarat

i have purchased HCL ME tablet having model no: Me Connect 3G 2.0 version from eBay india private limited on 31 july 2014with Airway bill number: [protected], Paisa Pay ID [protected], i have received the courier from Blue dart courier on 6 august 2014 with supplier record no: 7808, when i have opened the parcle i found that the item is different from that i had ordered. i received HCL ME tablet having model no: connect V3, serial no: 1013YCCNV3DIT31402, IMEI NO: [protected], while i have received the bill written HCL me tablet 2G 3G Version 2.0 voice calling GSM sim slot wifi V2/V3. I raised the claim to eBay with Claim id: 597991 & demand for replacement with the item that we have ordered or refund our payment . Today i have got e-mail & sms that your claim is rejected, when i asked them by calling on consumer support no they replay us that supplier had rejected the claim please call supplier .when i call supplier that is S Sakti, 8 street, door no :1, Nandanam Extn, chennai- 600035, mobile no : [protected]. They also refused to return our payment . Please help us in this situation.