[Resolved] Ebay.in — Missing transaction!!! my money was taken away by eBay.in!!!

Milly Das

Address:	400063
Website:	www.ebay.in

A very good evening Sir/Madam!!!
This is to inform you that I am facing a major issue with eBay.in as I had still not-at-all received my full refund Rs.19022.86/- against eBay.in for missing transactions.
It was on last Friday - 30th June 2017 at 10:49AM in the Morning, I was trying to buy a BlackBerry Priv 32GB 3GB 5.4" 18MP 2MP Black Colour eBay item number/item id :[protected] using 11% off Special coupon [XVZXQJM9K1] I tried using debit card for the transaction which was processed successfully from the Punjab National Bank but from the eBay.in I got the following message - "your transaction cannot be processed, please try another mode of payment" but the money of Rs.19022.86/- has been debited from my Punjab National Bank account but EBAY says -"your transaction cannot be processed, please try another mode of payment".
I was shocked, I immediately contacted the eBay.in customer care number, they said that It was a missing transaction case and my money will be back in my Punjab National Bank account within 72 hours, and also moreover they gave me missing transaction case complaint number :[protected].
then after fews hours later they did not even bother to reply me back or resolve my problems.

I am very-much-frustrated and I am seriously considering to raise a funds scam complaint in a Consumer's Forum Court and sue them for the mental torture that they impart on me.
So, I therefore kindly request you from the every very corner bottom of my heart that please Sir/Madam to kindly do the needful and refund my full amount of Rs.19022.86/- as soon as possible so that I can again use the amount to purchase product from eBay.in.
Already 72 hours has been passed since last Friday - 30th June 2017 at 10:49AM in the Morning but the refund amount of Rs.19022.86/- from eBay.in has not-at-all been processed from their side (eBay.in) till now.
Thanking You and awaiting for your favourable reply and resolve my problems/issues as soon as possible ASAP.

Yours Faithfully,

Milly Das,
email ID : [protected]@gmail.com

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Aug 18, 2017

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2017

eBay.in Customer Care's response Dear Milly Das,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay