Ebay.in — Mobile not received only accessories received

Santosh Chinchkar

from Mumbai, Maharashtra

Website:

ebay.com

I have ordered Mobile Videocon Infinium Z 52 Thunder on 27 th May 2016 on Ebay & received courier on 30th May 2016. Mobile was not found in couriered packet only accessories were found in the packet. I have informed to seller (Harneet Singh Ebay User id - kotaestore2015 Mob:[protected]) immediately & also provided him with IEMI No to track the mobile. Seller has promised me that he will send the request to service provider & will track the mobile. Later on whenever i called up to seller he never pick up the phone. I have raised the claim on Ebay Gurantee on 1st June (Claim ID: 2037797). Eaby executive called up & told me that they will revert with 48 hours. Whnever i called back on Ebay customer care no its always busy. Whenevr i send mail on ebay help desk i received revert on mail that they will revert with in 48 hours. Still i have not received any proper revert from Ebay. On 2nd July 2016 i have recieved mail from Ebay that your account has been suspended & all the information on ebay login is blocked.

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Comments

eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear Santosh,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

Santosh Chinchkar

from Mumbai, Maharashtra

I have not received any proper revert from team. Pls do the needful at the earliest.

Regards,
Santosh Chinchkar