[Resolved] Ebay.in — No refund even after 31 days of claim guarantee | |||||
This is regarding claim id – 1306735 and critical id – 045961. I had order a HP7 G2 1311 tablet, which is not working properly, as per eBay Clain Guarantee, it was requested for a return on 5th October and expected to be resolved within 20 days !!! My return request has been raised on 5th October and I haven’t got the refund yet after 31 days also. I call them everyday, fight for at least 30-40 mins minimum, explaining the concern. The product was shipped back to the seller and since seller was not traceable, it was sent back to me by the courier service after about 10 days. Seller was fake, he is not responding on calls/mails. As there was no response from seller it was decided on 28th October that I will get my refund. But the customer care has been very harassing with providing no update for the claim. They just say to wait for 24 hrs/48 hrs that you will get a call back which never happens. Today, I get a call from them saying the product needs to be shipped again, and I need to send the copy of the proof that I had sent it. They have FEDEX details, that the product was sent and attempted to deliver at least for 4 days ! I have been harassed everyday with the worst customer care I have seen till date ! I demand my full refund plus compensation for the harassment.. Was this information helpful? | |||||
Complaint marked as Resolved
eBay.in customer support has been notified about the posted complaint. Verified Support Nov 06, 2015 eBay.in Customer Care's response Dear swati_luthra, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com Thanks & Regards, Team Ebay Verified Support Nov 20, 2015 eBay.in Customer Care's response Hi swati_luthra, We would like to inform you that we have already processed the refund request from our end on 08-Nov-2015. Please note that the refund takes 6-8 working days to reflect in your account. If you wish, you may check with your bank using the following refund details: Refund Reference Number: 46150528 However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further. | |||||
 3 Comments | |||||
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It has crossed your 20 days promise limit!
32 days and still counting!!
32 days and still counting!!
I demand compensation for the harassment I have gone through in these 40 days.
Countless calls and infinite waiting.
I had called you guys everyday at least once, and at times 3-4 times too with 30 mins least time of call!
Countless calls and infinite waiting.
I had called you guys everyday at least once, and at times 3-4 times too with 30 mins least time of call!
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