[Resolved] Ebay.in — No Refund for wrong delivery of product

arungajankush

from Patan, Maharashtra

Address:	Mumbai City, Maharashtra, 411044
Website:	www.ebay.in

I Ordered Grommets - Washers Nickel Eyelets Hand Sign Crafts-.Silver Tone Grommet Machine through ebay.in on 19th November. the product was not as per the specification mentioned on the website. Under guarantee claim I filed the complaint (Claim ID[protected]. Seller requested to returned the product and for the same Seller will bear the charges. It has confirmed through ebay messages portal. I returned the product through first flight courier marked as to pay, upon receipt seller denied to pay the money and to take back the material. In spite of continuous followup with ebay team, I got only reply to take followup with first flight courier which is not my duty. Today without informing me ebay closed y guarantee claim saying I havent uploaded the document which I already uploaded on their web portal.
I want refund for this case as, as a consumer ebay wasted my money..now i am not having product and my money also wasted.

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Feb 6, 2017

Complaint marked as Resolved

I got refund from Ebay

eBay.in customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2016

eBay.in Customer Care's response Dear arungajankush,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

Dec 16, 2016

Updated by arungajankush Dear Ebay,

Reference to your call dated 15/12/2016. Its completely disappointing that even after taking lot of followup with you. There is only one answer I am getting that I have to wait.

Here again I want to notify ebay, After confirmation from ebay and seller I returned the product and now seller is not ready to bear the charges of courier its laying at the warehouse of First flight courier.

Upon request of ebay I have taken followup with first flight courier not the seller is not ready to pay the fees. Its completely ebay's duty to order the seller about the same and refund money. Its not practical at all that till the time of seller pays the amount to courier customer that is I have to wait and if it is so ebay is liable to give me the interest on the amount which I have already paid and for which I haven't gain anything. The interest will be as per standard bank interest rates.
Regards,