[Resolved] Ebay.in — No response for replace claim raised on ebay site even after 2 weeks | |||
Claim ID : 2057703 PaisaPay ID : [protected] It's been more than two weeks, I have raised the claim for the replacement of product due to size mismatch & there is no response from Ebay support. I tried calling ebay support .. just the music played for 25 mins & still no CSR was assigned. I also tried to reach seller on phone, did not pickup the phone. According to the description item is compatible with all Samsung phones, but it is not so I asked for 5 inch glass instead of 5.2 inch. When I tried email to seller, after two I received the rude email saying it is as per description so there is no question of replacement. This is really pathetic. Ebay needs to upgrade there support as well as seller scrutiny. I even mentioned that package is unbroken as I compared it with my phone without breaking package to notice there is size mismatch. Vinayak [protected] Was this information helpful? | |||
Jun 20, 2016 Complaint marked as Resolved Resolved quickly. eBay.in customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Thanks for contacting me, Still to be fair to the seller I would prefer the replacement only as its just a size mismatch, but its not available(as per todays call) please take back the product.
Thanks I got the refund, but please arrange for the return of order item.
Dear Vinayak,
This is with regards to the escalation, filed by you against the PaisaPay ID [protected] for " Fliptron 2.5D Round Edge Tempered Glass for Samsung Galaxy Grand 2 SM-G7102 ScratchGuard, Screen Protector.
We would like to inform you that we have already processed the refund request from our end on 15-June-2016. Please note that the refund takes 6-8 working days to reflect in your account.
If you wish, you may check with your bank using the following refund details:
Refund Reference Number: GPT[protected]
However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement with debit entry from the date of the transaction to till date at [protected]@ebay.com, so that we can investigate the matter further.
We thank you for your understanding and co-operation in this matter.
Regards,
Team eBay
This is with regards to the escalation, filed by you against the PaisaPay ID [protected] for " Fliptron 2.5D Round Edge Tempered Glass for Samsung Galaxy Grand 2 SM-G7102 ScratchGuard, Screen Protector.
We would like to inform you that we have already processed the refund request from our end on 15-June-2016. Please note that the refund takes 6-8 working days to reflect in your account.
If you wish, you may check with your bank using the following refund details:
Refund Reference Number: GPT[protected]
However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement with debit entry from the date of the transaction to till date at [protected]@ebay.com, so that we can investigate the matter further.
We thank you for your understanding and co-operation in this matter.
Regards,
Team eBay
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