Ebay.in — Not returning my product

Address:	Bhopal, Madhya Pradesh, 462001
Website:	www.ebay.in

I brought shoes from ebay, i also paid them in advance..

The shoes is having size issue and also quality is too low.

They sent this product thru yepme.com and the seller contact nformation
User id: yepmegtpl
Name: growthways trading private limited gtpl
Company: yepme.com
City: new delhi
State/territory: dl
Country: india
Phone: [protected] (Number does not exist)
Registered since: monday, 30 sep, 2013 11:19:44 ist

Paisapay id: [protected]
Item number:[protected]
Seller id: yepmegtpl

Now they are not returning the shoes.


I got 2 calls from ebay,

1st call was from a lady ph no.+91-[protected] asking for my debit card number to transfer the amount immediately,, i wasn't sure about her so i did not gave her my debit card number.. Then she said she will return my money thru net banking within 4 hrs but i didn't get any amount.

2nd call i got from ebay representative [protected] and he said ebay will return money back within 6-7 days.


So my question is whom do i believe and i want a written confirmation about how much time it will take.