[Resolved]  Ebay.in — Poor service

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EBAY.IN

Paisapay id:[protected] description i placed an order on ebay of sandisk usb dual otg pendrive (with seller-abdul muqeet muchhada) on 11 oct’15. Till 15 oct, no progress on delivery was made.On 16 oct i received a message from ebay that my product is ready to be shipped but when i tracked yhe order, nothing was there. And hence i sent a mail to seller on 18 oct enquiring the same but no reply came in next 24 hours. Also on 19 oct i called him and sent him a message about the issue. Also i contacted ebay via live chat on 19 oct(a copy of which is with me) and they promised to help me asap. On 22 oct, i got a mail from seller that my product is shipped. On 23 oct evening, i got a call from unknown number about my product that he is coming in 5 minutes. (no message from aramex courier company was sent about delivery of product and about details of courier boy.) when courier boy arrived, first thing was he asked for money even before taking out parcel out of his bag. I asked him to let me open the parcel and see whether bill and product is in it or not, because i grew suspicious as a small pendrive is in a parcel sized twice of palm. Also, while my earlier shopping experience through other e-sellers, the delivery person helped in verifying the product before taking payment.Even many sellers of ebay on their product page have written that user must check open product before paying delivery guys. But this guy refused and started making excuses and wrote “no open delivery” on his own on parcel, on which i asked him to let me contact seller and he refused plainly saying he doesn’t want to talk with anyone and fled away flinging abuses. Next moment, i contacted seller and he told me that i must have accepted the parcel in any case. When i said if any problem arised in future or if product is damaged, he said he is not liable for it. Next he said that he would mange to deliver it again, and i need not panic.Also, i sent a mail to aramex courier for rude behaviour of their personnel( received no reply till now). Furthermore, i contacted ebay via live chat and they asurred me of quality experience. Next morning on 24 oct, again i called ebay and described them the events and sought their advice for further proceedings. They replied in a helpless way that they can’t contact seller nor courier company, and i must do it on my own. After this frustating conversation, multiple times i called seller but he didn’t receive the call. I had telephonic conversation with aramex courier service and they apologised for delivery boy behaviour and said that my case would be given priority andthe product would be delivered today itself. When asked why delivery status message wasn’t sent to me, they said that even they don’t know when the product is going to be delivered and by whom! after few hours when i enquired about the status, they said it is in process and product will be delivered on 24 or by 26 of oct. No update of my order was made on “order tracking”, neither i received any mail or messages from ebay, aramex or seller. On 26 oct, i enquired with aramex and they gave me a silly answer that i’m calling them for first time and tried to show themselves generous that they will sort this issue today itself. Again after few hours, contacting them on my own, they said that product will be delivered on 26 or 27 oct. On 26 evening, i made a final call to ebay and the personnel asked me to wait till nov 2 (order date was oct 11). Late night, a update was made that product is back with seller. Next moment i raised a clim with ebay, to ship back my product . Claim id:1377078 paisapay id:[protected] item number:[protected] and on wednesday, october 28, 2015 i received a mail which tells my case has been closedwithout providing any convincing reasons. Summary 1. Seller never responds on time and doesn’t want to help either 2. A delivery from mubai to delhi via air is taking 12 days 3. No genuineness of delivery guy; rude behaviuor 4. Aramex has no idea about parcel and deliver boy and is making customer fool 5. Ebay can’t contact seller neither courier company, then for what it stands 6. Even ebay don’t know what to do and is having time pass with customer and at last gives a refusing answer.