Ebay.in — Produce not received as described

Address:	411040
Website:	Ebay

Respected Sirs/Madam,
I had ordered for sliver blackberry passport but i received black colour. I have asked for an exchange which they are not doing they are saying the product was sent as per description and you do not get products as per the photo and the description it is only for reference.
I did ask them then why was the mobile photo was not put as black. they are saying there is not difference between black and silver but there is a lot of difference. After raising a claim i got call only once for confirmation and i had to call all the time for follow up. They had to give a solution within 20day but they started with my claim only after i called them 25 days happened for it. it seems the seller was not replying for so long.
They had contacted me and the seller and had a conference in which the seller said the had updated the photo and description as per company i said then tell the company to replace as per the photo and description as the mobile cost is 30000 with my EMI it goes to 32500. The black colour is available at 20000.
and 30000 is a huge amount
The mobile is not yet used there is not bill there is not headphone.
I want the product to be replaced to Sliver blackberry passport.