Ebay.in — Product not delivered, refund not processed | |||||
I placed an order on 25/11/2015 of earphones costing Rs.245. First it was supposed to be delivered on 03/12/15, then the date itself got changed to 06/12/15 and just now it has got changed to 10/12/2015. No tracking information shows on the tracking link. When asked for refund, they want me to reply with screenshot and there is no option to reply. Was this information helpful? | |||||
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eBay.in customer support has been notified about the posted complaint. Dec 10, 2015 ConsumerComplaints.in Admin's response Greetings.https://www.consumercomplaints.in does not make any phone calls to any of our users. Kind regards. | |||||
 6 Comments | |||||
Comments
EMAIL SENT AS WELL
Claim ID: 1495868
PaisaPay ID: [protected]
Item number:[protected]
Seller ID: zimbra
Date claim opened:[protected]
Claim ID: 1495868
PaisaPay ID: [protected]
Item number:[protected]
Seller ID: zimbra
Date claim opened:[protected]
Hi Today I got a call from this mobile number [protected]. The person said that he is calling from consumer complaints and is going to process my refund. To process the refund he asked my debit card details. I provided him the 16 digit card number and validity date but refused to provide the CVV. I didn't felt it safe. To which he responded that he is unable to process the refund. I asked him that he can send me email through his official email address to which I can revert with my card details. To which he denied. Please confirm is it safe and the call was from consumer complaints??
it is fake...please don't share ur credentials with anyone...specially ur cvv and pin
Dear Abhishek,
Thank you for sharing your concern with us.
We would like to inform you that we have already processed the refund request from our end on 13-Dec-2015.Please note that the refund takes 6-8 working days to reflect in your account.
If you wish, you may check with your bank using the following refund details:
Refund Reference Number: 61588197
Auth Id:47689
However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further.
For any further assistance on the same you may contact us on our toll free no - [protected], or via chat / email.
Regards,
Team Ebay
Thank you for sharing your concern with us.
We would like to inform you that we have already processed the refund request from our end on 13-Dec-2015.Please note that the refund takes 6-8 working days to reflect in your account.
If you wish, you may check with your bank using the following refund details:
Refund Reference Number: 61588197
Auth Id:47689
However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further.
For any further assistance on the same you may contact us on our toll free no - [protected], or via chat / email.
Regards,
Team Ebay
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Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.
Regards,
Team Ebay