[Resolved] Ebay.in — Product not received and refund claim rejected | |||||
I purchased Samsung Galaxy J7 Duos Dual 16GB 1.5GB Gold[protected] worth Rs. 11, 400/- from eBay on 1st March, 2017 and prepaid the said amount to them (eBay) with Paisa Pay ID- [protected] dated 01/March/2017. (order copy is attached herewith) but I didn't received the bought item till date. Surprisingly the online tracking history of my consignment is showing item is delivered on 6th March, 2017 while that is still not delivered to me. On my complaint about the same to eBay and request for refund, eBay rejected the refund claim stating that as per Data Running Sheet (DRS)of DTDC (courier company) while as per DRS it is very clear that item is delivered to anyone else other than me as there are not my signature. Also the mobile no. written below the signature is neither my no. nor anyone related to me (DRS Copy attached). Moreover, the online tracking history of the item is telling that consignment is delivered to any 'SING' not to me (LAVKUSH DWIVEDI), the original buyer. I told the same to eBay and DTDC that there is fraud signature. For verification I send them copy of my PAN card bearing my signature to compare with the signature on DRS. Also asked to verify on the receiver mobile no. that whether it is related to me or not, but eBay forced me to get a letter from local DTDC office that item is by mistake delivered to other than you. Meanwhile I called to local DTDC office of Jhansi Mr. Sandeep Shrivastava on his mobile no. [protected] in which he accepted that delivery boy has by mistake delivered the item to anyone else at BIET than given shipping address at Bundelkhand University. I have call recording of the same. You pl provide link where I can upload the same for your ready reference. In the view of above records, pl register my complaint and ask eBay to refund me my paid money Rs. 11400/- along with similar compensatory amount of my mental stress facing since last 20 days. Was this information helpful? | |||||
Apr 28, 2017 Complaint marked as Resolved eBay.in customer support has been notified about the posted complaint. Verified Support Mar 28, 2017 eBay.in Customer Care's response Dear lavkush_bu, We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home Regards, Team eBay | |||||
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My mobile no. Is [protected] Email; [protected]@yahoo.co.in. It has been very frustrating & annoying for me every time when I contact to eBay for my refund as they are not ready to understand. I paid 11, 400/- for phone which I urgently needed but eBay neither delivered me phone nor refunding my money. Cheated me. It was my first purchase from eBay and will certainly be last for me and my all relatives & friends.
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