[Resolved]  Ebay.in — purchase lg g2 .. full scratches on it

Address:

YSR, Andhra Pradesh

sir i have purchased lg g2 mobile on ebay.in on 130414, in the listings it is named as used one only but the images are crystal clear in the listings at the time of purchase.But the one i got has thick scratches on the screen itself, iam shocked on seeing that.I bought it for 28000, totally waste piece for that amount.I received the mobile on 180414 and opened a complaint with ebay about i on that day itself.. The response procedure from e bay customer care is as below mentioned, 1. 130414 I purchased mobile online 2.I received it on 180414 and seeing the situation of it i made a complaint on the same day itself 3. after 8 days on 260414 they contacted me and said they asked the seller for explanation 4 on 2 nd may they asked for the upload of images which i have made on 3 rd, they replied that seller will respond it in 72 hours 5. on 7 th may they called registered mobile no with ebay and told that seller has dispatched it in intact position, but the celll is at home and my family members lifted the call they are unable to understand the matter, just by calling to that no they closed the claim. 6. I already gave another no to the customer executive but he just called and closed the claim. 7. The thing that has to observe they send the claim closed mesage to both numbers but for closing the claim they called to one no which is replied by persons who does not know the matter and to communicate with the customer executive. 8 Then i called immediately after i got the message of closing the claim but the reply is not good, four times i called them they put me in line for about 2 hours to investigate the matter, , but call is disconneted a the times. 9 fouth time i called and asked about why call is disconnectiing, they replied iam idle and not answering so they did it, they are playing with my patience. 10 i think ebay customer executives are backing their seller and closed the claim single siddedly. sir for 28000 rs i got a waste thing. please look in the matter and resolve it. Details of purchase Claim ID: 474327 PaisaPay ID: [protected] Item number: [protected] email id : pandala.[protected]@gmail.com cell : [protected] name : p.narendra nath sir the images shown at the time of purchase are very good but totally different in what i have received. ebay people are misleading the matter and baking their seller and more over they are telling to contact seller.And one more thing here is in this whole process of 20 days seller didnot contacted me at all, so why i should contact him. i bought it from ebay they have to resolve for me . iam attaching images of mobile, please consider my claim