[Resolved]  Ebay.in — Purchased apple iphone 5s (32gb)

Address:	Mumbai City, Maharashtra, 400063
Website:	www.eBay.in

Dear department, i ordered an apple iphone 5s 32gb, but when i received the product it was not sealed one and in that box the specification of the mobile was different (It mentioned 64 gb) and there was no imei number in the box.
I tried to contact ebay customer care and asked for refund then, i received a message from ebay that i should send the product back to dealer after that i sent the product back to the dealer and i uploaded the couriered details in their website. After that i didn't receive any calls and message from ebay and dealer side, so i continuously calling ebay customer care people they are keep on telling their claim team will contact me like that but till now i didn't get any calls from ebay side. Date of the product delivered to me is 09/05/2016 and i sent back the product to the dealer is 20/06/2016. Its been more than 3 months without having the product i am paying emi also. I am very frustrated that's why i am raising this complaint. The dealer's number which mentioned in the bill is [protected] and when i contacted to customer care they gave their higher official number when ever i am trying to contact that person its diverted to computer voice recording saying that person is assisting to other members ([protected] - mr. Arun). After that i tried contacting the dealer unfortunately that person pickup the call and when i asked the details he is telling i already refunded the money back to ebay account. Claim request number in ebay is - 2007088. I need my money back please kindly do the needful.
I have attached all the relevant documents with this complaint, please kindly do the needful...