Ebay.in — Received damaged divide and clr different yet no help

Address:360021
Website:www.ebay.in

Helo, I bought Samsung J7 from ebay black color, bt seller give me black and it was also damaged, when I contacted seller they refused for help, then I claim on ebay and privided damage phn images, now they ask for authorised letter by Samsung, and I go to Samsung care and they can't provide me any help for physical damage.

PaisaPay ID: [protected]
Claim ID: 1761478

Plz help me, this was my first experience with ebay
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Dear Dharmesh Vithalani,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

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