[Resolved] Ebay.in — Refund for ebay server problem | |||||
I purchased Microsoft Lumia 640 XL LTE mobile from ebay on[protected] and my paisapay id is [protected]. Immediately after making the payment, ebay's site said that the item treated as received. as there was some server problem in ebay. I then contacted ebay customer support. Then asked me to wait for 7 days and then to raise a claim in the site which I did. My claim id is 1377804.The maximum timeline mentioned in ebay site for the resolution of any claim is 20 days. I created the claim on[protected]. It's been almost close to a month and still I haven't received the refund. In these 20 days I never got any call back from them nor the Refund. I have contacted them for almost 10 times and every time I call I get the same response that they will arrange for a callback within 72 hours. I got the same response for 5 continuous times. Kidnly help me out with a solution as soon as possible. Was this information helpful? | |||||
Complaint marked as Resolved
eBay.in customer support has been notified about the posted complaint. Verified Support Nov 18, 2015 eBay.in Customer Care's response Dear Raghuraman RJ, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com Thanks & Regards, Team Ebay | |||||
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We would like to inform you that we have already processed the refund request from our end on 01-Dec-2015.Please note that the refund takes 6-8 working days to reflect in your account.
If you wish, you may check with your bank using the following refund details:
Refund Reference Number: EINB[protected]
However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further.
For any further assistance on the same you may contact us on our toll free no - [protected], or via chat / email.
Thanks & Regards
Team Ebay