[Resolved]  Ebay.in — Refund is not Deposited in my Bank since 3 months

Address:	Mumbai City, Maharashtra, 400063
Website:	www.ebay.in

Hello, My name is Rahul Deshmukh and I am Managing Director of a Software Firm. I had bought "Canon DSLR 1200D Camera (Item Id:[protected]" on 19-Jul-2015 worth Rs. 27, 999. Seller failed to deliver item in 30 days so according to eBay refund policy; they had initiate refund on 13th Aug 2015 which was supposed to deposit in my account in 6-8 working days. But due to technical difficulty or eBay server error, Refund hasn't actually initiated. Whenever eBay initiate a refund transaction, it is supposed to create a "Refund Reference Number" & "Auth Id" as proof of transaction. I had received a refund notification email but with Blank/No "Refund Reference Number" & "Auth Id" fields. (Proof: http://screencast.com/t/l9ZDwZ1QFM ) It’s been more than 2 months after refund date 13th-Aug-2015 (& 3 months to purchase date). I tried to contact eBay customer support many times but they are not taking any responsibility. They always keep telling me that it’s a strange thing that "Refund Reference Number" isn't generated so they are trying to forward enquiry to Technical team. And Technical team is supposed to solve this in 48 hrs but then no response from eBay. I do call them to remind in every 15 days but no resolution of issue. They are not even want to initial failed refund process again which could be easiest way to solve it. Now I have started losing patience and want to lodge a complaint against eBay. They take care of customers before you place order and they just ignore customer if we caught into any issue. Here are all order details: PaisaPay ID: [protected] Buying_Refunds SR# 1-[protected] Item Id:[protected] Amount: Rs. 27, 999.00 Claim ID: 1136907 Proof when Refund was approved (but not received yet): http://screencast.com/t/b9935kyXnP I am really very disappointed because I lost Rs. 27, 999. I am requesting you to please consider my Complaint against eBay and take serious action against them. Thank you.