[Resolved]  Ebay.in — Refund of my amount

Address:	416115
Website:	www.ebay.in

Hello sir
I have ordered one laptop from ebay on 20th june 2016. The seller is fraud. He doesnt shipped the laptop instead of laptop he shipped one envelope with the shipment cost of 40/- rs. When i received that envelope i called to ebay customer care your representative told to refuse that envelope. According to customer care representative i refused that item and returned back with the same postman without opening that envelope. I have all the details of postal refusal. I am sending those details with this mail as well.
On 2nd of july i got a mail regarding refusal of claim. I just called ebay customer care and reported about the refusal. I have never updated the status with item received.
I have attached all the evidences of returned shipment with this mail. Also i have contacted time to time with the ebay customer care as well.
The amount is too huge so please check this issue seriously and refund my amount as early as possible. Waiting for your positive reply.

Sir form 2nd of july i am calling to ebay and telling this issue time to time. Every time customer care representative is telling that your problem is marked to claim department and claim department will call you within next 74 hours. After that i called after this deadline then again they told that we marked your request as a highest priority so you will get call within 24 hours.
Till last monday i did not got any call from ebay. I spoked with the team leader on monday 18th july he told me that you problem will be solved within one day.
Then i waited till 19th evening i didnot got any call from ebay. I have all the evidences of my order and that shipment is received back by the seller. I opend claim in ebay resolution center in that seller infomed ebay to return the amount as well but ebay is taking too much time to settle down the claim. Please check this issue and resolve my problem.