[Resolved]  Ebay.in — Refund Request Approved, But Refund was not Processed and Not Credited in Bank Account since 60 Days

Address:

Hyderabad, Andhra Pradesh

I have Ordered Two products from a Same Seller in single Transaction on 28th September, 2014 in Ebay.in. I haven't Received the Products, so contacted the Seller regarding it, But he hasn't helped me in it. The products have been delivered in Wrong Address, I haven't Received them, SO i spoke to the Courier People, But they also not shown interest in helping me. So i have waited till Deadline and applied for the refund and my refund got Approved on 12th of October, 2014. I got a message and Mail from Ebay.in stating that my refund got Approved and Money will be credited back into my Bank Account within 6 to 7 Working Days. So i waited till 20th September, but i haven't received the refund. So i have contacted Customer Support, they said me to wait for 48Hours more, So that my amount will be credited Back, I have waited for about a Week. But there is no use, so again i called back to them and they said that they are escalating to their Paisapay Team, and told me to wait for 48 Hours More. I have again Waited but there is no use. Again i have contacted them, They asked me to send my Bank Account statement to their mail id [protected]@ebay.com. I have sent it on 25th October. And they asked me to wait till 48 Hours. So again i have called them after 48 Hours, but this time they said, their team has already left the office on that day, so they asked me to wait till next day afternoon so i will get a Call back. This time the next day i got a call back from them, and one of their executive said me that my refund was kept on hold as seller has opposed me. And asked me to wait so that they will contact seller and call me back. I have waited for a week and there is no response from them. So again i have called them, they are asking me who told you that your refund has kept on Hold? it was already processed. We will check again please give us time of 48 hours Again. So again i have waited and there is no use with them, so i have contacted them again after 48 hours. But then also they asked me for about 24 to 48 Hours time. Like this totally i have called them 15Times for Resolution. But till now i haven't Received the amount Back. I have called Ebay Yesterday also, And again they are saying that we are escalating your problem to our team, and they said you will get a Call back in 24 to 48Hours. This is the way Ebay.in was Behaving, They are neither returning my Money nor Product to me. 2 Months has passed Away, But there is No response from them, Simply they keep my all on Hold for About 57 Minutes and then they Say We are escalating your concern to our Team. You will get a call back in 48 hours, So please wait for 48 hours more. For Reference:- My Paisapay ID:- [protected] Transaction Date:- 28th September, 2014 Refund Applied on:- 8h October, 2014 Refund Approved on:- 12th October, 2014 Transaction done using ICICI NET BANKING Contact Number:- [protected] Email ID:- [protected]@gmail.com