Ebay.in — Refund was not received

Address:	Vadodara, Gujarat, 390099
Website:	ebay.in

Claim ID: 1767427
PaisaPay ID: [protected]
Item number:[protected]
Seller ID: jewelsoutlet
Date claim opened:[protected]

I bought a BLACKBERRY BOLD 4 9900 from the seller jewelsoutlet. The seller mentioned in the description it as BRAND NEW and Original. The mobile cost is 4699 and I ordered on COD.

After receiving the product, the mobile is old (Not new) but all accessory was duplicate, fabricated and refurbished.

The mobile worked well initially that i have no complaints. But after 5 days, the product stopped functioning and i have no idea what to do. I am getting multiple problems on my handset.
Problems.
1. Handset are not working properly.
2. Battery is not holding charge anymore, nor it is getting charged. Battery are swollen.
3. Handset network also missed for long time.
4. Sometime handset are switch off automatically.

I could not understand what to do and i raised a claim against the Seller in EBay.

The EBay Claim department asked me to send back the mobile to the seller and they assured me to give total refund after the seller receives the product.

I sent the seller the mobile in the same condition i received through FedEx Parcel No.[protected].

After the seller received the product the seller called me and told blackberry bold 4 9900 phone received. And we are process to refund your money by demand draft within 15 working days.

The seller deliberately cheated on me. Finally after yelling at me he stated that he will contact eBay claim department and take further action.

After that i received a call from eBay but no one talks on the other end. The call went blank after saying hello for n number of times. And sometimes eBay sys. We will process to refund within 6 days.

Ebay is now on cheating side along with the seller.

I have lost my money. But all because of EBay, I lost all the money and got cheated.


Best Regards
Swapnil Sawant
[protected]