[Resolved]  Ebay.in — Rejecting money back claim by ebay guarantee claim department

Address:	Bangalore Urban, Karnataka, 562125
Website:	www.ebay.in

I raised a claim (Claim id:2165865) on the product with ebay india customer care a couple of days back and my claim was rejected due to lack of proper investigation from ebay.In guarantee claim department. It was disappointing that ebay resolution department did not know that kindle is manufactured by amazon and that amazon handles all warranty issues online. My claim was closed stating that the seller has listed 3 months manufacturer warranty on the product and hence ebay does not deal with claims of products under warranty. I tried my best to make the people whom i contacted on ebay customer care that the manufacturer of the used kindle i purchased was amazon and they get all the details of the product once the product is registered online and they have given me proof of expired warranty by email.

The used kindle product i purchased from the seller has a screen flicker issue. Since the seller has listed 3 months manufacturer warranty, i contacted the product manufacturer (Which is amazon) and found that the product had expired warranty more than one and half years back and they are unable to repair or replace the kindle. I told the customer care that amazon does not have a local service center where you can physically go and they deal with all warranty issues online only and hence a hard copy of the proof of expired warranty is not possible.In case of doubt on the genuineness of the product warranty, i request ebay to contact the product manufacturer amazon directly.

Since the case was closed, i was told to contact the seller for resolution. Hence i contacted the seller through ebay messaging service and the seller has not replied on replacing the product with an assurance on the manufacturer (Amazon) warranty of 3 months as said in his listing.

Please help and bring justice to the sufferer asap.

Thanks,
Bimal