Ebay.in — Return damaged product but did not get money back

Address:Pune, Maharashtra, 411014
Website:www.ebay.in

I had purchased one prestige product (kadhai and pans) from ebay on 01-may-2016. and returned because i got bended kadhai. so returned with 1550/- rupees currier charges. i had purchased this product using 1537/- rupees of payback points and 150/- cash on delivery.
But after returning and so many follow ups i still did not get my money back.
They were suppose to return 1537 (payback points) + 1550 (currier charges) + 150 cash on delivery = 3237 (total)

After 3 months i did not get my money back.
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Dear mukundnetnaskar,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay
Hello,

the complaint ID/service Id is 1-[protected].
Product id is[protected].

please give my money back asap.

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