[Resolved]  Ebay.in — Samsung 64gb micro sd memory card evo class 10 + bill 10 year warranty... (item id:[protected]

Address:	Jorhat, Assam, 785006
Website:	www.ebay.in

Dear Sir/Ma'am,

With due respect, I would like to apply for a Justice that I have been facing from eBay that I have procured an item "SAMSUNG 64GB MICRO SD MEMORY CARD EVO CLASS 10 + BILL+ 10 YEAR WARRANTY..." (Item ID:[protected]; PaisaPay ID : [protected]) from eBay.in online. ebay has declared that the item is new and genuine. It has 10years warranty (as per the attached email copy). A few days after receiving, the item found that its not storing enough data into it and not functioning properly. Then I contacted a Samsung Authorised service centre for repairing/replacement with the information that it has 10years warranty as per eBay. While I have shown the item to service centre, they clearly told that this is an fake item, so they can't render any service for this product. Then, I called the seller number (which I found on the invoice and courier envelop) multiple times, but the seller number got switched off for few days. Then I informed the matter to eBay support team for needful action to repair/replace the faulty item(64GB microSD card). Then, an ebay representative has given me seller alternate details (an email id and phone number) suggested me to drop a request mail and call the seller. then I drooped a request email to that id but never got any response and the new mobile number is not reaching anyway. Then again, contacted ebay for a solution, but eBay representative again says to get an written authorisation letter for the item from Samsung Service centre(merchant). Here, the merchant referred that they are not supposed to render any service/documents for such fake items. Then I have to raise a claim (eBay Guarantee* claim[protected] on ebay portal with all information and images of the items (attached for information). Here, again eBay is asking me the same i.e to get a written authorisation letter from any samsung merchant. Then I requested eBay to give me a written reference of a nearby samsung service centre's, where the item can be replaced/repaired. But eBay never shared such a declaration in writing and closed my claim (eBay Guarantee* claim[protected] without taking an action.

Here, My experience from eBay is as follows...
1 eBay is dealing with fake products and has sellers who doesn't respond to customer.
2 eBay mentioned 10years warranty but never refer a service centre for replacement.
3 eBay misguide a customer i.e to get an authorisation letter from a genuine merchant for a fake product(ebay is dealing with only).
4 eBay supports and action for claim are not satisfactory and legal.

Hence, my request to the concern authority to settle down the matter what I am facing from eBay.
Here, ebay may either replace the fake product with a genuine one or may REFUND my amount.

I would like to thank the consumer authority in advance for their valued time and taking a positive decision for my case.

Regards, Bholanath Sarkar