Ebay.in — Samsung galaxy s7

Address:	400072
Website:	www.ebay.co.in

I had ordered samsung galaxy s7 on 5th april, 2016 from ebay india website on payment of rs 37500. When on 11th april i received the shipment i opened and found instead of samsung s7 some old broken iphone 5s. Immediately on same day i raised a paypaisa claim on ebay website. I contacted the seller first who started abusing me on phone. I have uploaded all the pictures of the product which i received. From 18th april onwards i have spoken to atleast 20 customer support executives and 8 team leaders and floor supervisors. Every time when i speak to any one from ebay i get the same response that withing 24/48/72 hours i will get a resolution that out team will get in touch with you. On 25th april i was informed that the matter is with power ship team who are suppose to revert within 48 hours. Till date they haven't contacted me. When on 28th april i shot a mail to dl-ebay-grievance officer i received a sms from ebay stating that my escalation id is 058330 and that i'll be contacted within 24hours. I never received a call from the grievance team. I have dropped countless tweets to your ebay twitter handle.. Everytime i get the same robotic reply stating that we will get in touch with you soon. I have already uploaded all the pics and answered all the questions on 16th april when i received a mail from paypaisa team.In the mail i was informed that if i dont upload the pics within 48 hours my matter will be closed. Don't you think the same timeline should apply to ebay also. It's been 37 days since i have raised the claim and i am yet to get my hard earned money back. Today all of a sudden i received a mail from ebay stating that my ebay account has been suspended for no reason.Instead of suspending seller's account they suspended my account.