Ebay.in — The amount paid using coupon was not refunded even after 6 month

Address:	627011
Website:	Mumbai

On 19-Feb-2016, I purchased a data cable(PaisaPay ID [protected]) worth Rs 90. The item was damaged and so I claimed for refund and my refund was approved on March 2016. For purchasing this item, I used a coupon worth Rs 46 and the balance amount of Rs 44 was paid using Paytm Wallet. After refund approval, I received the amount I paid using paytm wallet and coupon was not refunded so far. It's almost 6 months. Regarding this issue, I have contacted ebay customer care for more than 15 times and every time I contacted them, I always got the reply " You will receive the coupon in 7 working days". But still I have not received. Similarly I purchased a Sony MDR E9LP(PaisaPay ID [protected]) on 24-Apr-2016 and as the item was not shipped by the seller within time period mentioned by ebay, Refund was initiated by the ebay system automatically. For this purchase, I used a coupon worth Rs 203 and the balance amount of Rs 355 was paid using Paytm Wallet. After refund approval, the amount I paid using Paytm wallet was refunded successfully. But the amount I paid in the form ebay coupon was not refunded so far. Regarding this issue, I have contacted ebay customer care for more than 8 times. All the times I contacted them, they said "I will get the coupon within 7 working days". On July 27, 2016 I contacted the ebay higher official and said to them If my coupon will not be delivered within 7 working days, I will reach the help of consumer court. Also I told them consider it as final notice. My coupon is not delivered yet. They are again telling me to wait for 7 days. I have gone through severe troubles because of this issue. I have spent more than 9 hours typing to the customer care representative and more than 4 hours waiting to contact them(I was on the queue because other customers are busy with customer care representatvie). I need your help in getting me the coupon worth Rs 46 and Rs 203 on the above two issues. Also I need the compensation for all the hours of waiting and mental depression that they have caused me.