Ebay.in — They provided me with a quick heal antivirus cd which does not work in my state, it only works in south india

Address:	411016
Website:	www.ebay.in

I had purchased quick heal internet security essentials 3 pcs for 1 year
From ebay.India on 13/04/2016 for 1399 rs/- ... I got it on 17/04/2016 cash on delivery and on the cd cover it is written the cd will work only in karnataka, kerala and tamil nadu, still for a confirmation i called quick heal customer care, they said the cd will not work in maharashtra. So i did a process of refund on 18/04/2016
Claim id: 1893457
Paisapay id: [protected]
Item number:[protected]
Since then i'm daily calling the ebay customer care, they said "you will get a call from claim department' i got a call from claim department on 22/04/2016 saying post pictures of the cd within 48hrs orelse you wont be getting your refund. I posted the pics on the same day, since then i didn't get any response from ebay team.. Even today i spoke to the customer care they said ''you will get a call from claim department in 20days'' they also said that i wont be getting my money as cash i will be getting it as a dd or cheque..
I'm regretting for buying on ebay, i asked them for refund and also told the customer care that if you are not able to give me in cash then i will buy another item but they resisted saying its the concern of claim department, we cant help you.
I just need a quick resolution as i cant wait for my laptop being without antivirus.