eBay India — Payment not processed for over 7 Days

Address:

Mumbai City, Maharashtra

I had placed an order for 360 Degree Rotating Smart Leather Case Cover for Asus Google Nexus 7 Tablet on eBay on the date 17th January 2014 and made payments through Payback and ICICI Bank after which I received a mail stating that it will be processed in 24 Hours. It has been 7 Days now and the payment has still not been processed. I have called them once everyday and after long holds all I get to hear is that " We have sent a request and the technical team will update by tomorrow so please wait till tomorrow." Everyday the same statement! On requesting to speak with the Manager or the technical team they refuse to comply. I have spoken to the bank and even provided them with the BAIL Ref. No. which confirms that the payment was made the same day and has been given to eBay but they have still not confirmed the same.The staff is just uncooperative and negligent to the consumer grievance and asks me to wait one more day every time I call them. Neither have i received my ordered product nor any update on the payment.