[Resolved] Ebay India Private Limited, — Non Replacement of broken Sony Xperia M4 after claim on 22.08.2015

dubey66

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

I purchased a Mobile of Sony Xperia M4 Dual white eBay India Private Limited, 14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East), Mumbai 400063, Maharashtra(India) Email - [protected]@ebay.in which is the product no.[protected] through credit card which is transaction Id (PaisaPay ID: [protected]) on 15th August 2015. I have received the same on 22nd August 2015 when I opened the box of courier I found that the hand set was broken so the same time on 22nd August 2015 I lodged the complaint at ebay website though claim ID 1191353. It is very regret that I have not received any positive reply form company whenever I received a sms form company at time of lodging, the complaint within 5 days your claim will have been resolved. I am calling continuously and I have called a number of times in the company and customer care Executives are disconnecting my calls now. You are requested to kindly resolve my problem as soon as possible. I am awaiting your response positively. Thanks Anurag Dubey [protected] [protected]@gmail.com

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Complaint marked as Resolved

Sir, I have called a number of times at helpline no. 18002093229 and I have sent email at [email protected] but till now I have not received any positive reply from ebay.in and now a days their customer care executive and senior officers are not supporting and they are disconnecting my email. I want to replace the mobile sony Xperia M4 duel due to the same has been dispetched in broken condition. it is very astonished that neither replacement my mobile nor information has been given against my complaint. Sir if my complaint has not been resolved with 12 hours from 03.09.2015, I would send company's claim status in facebook, whatsapp and number of social networking site. So once again you are requested to kindly resolved my complaint as as soon as possible. Anurag Dubey

eBay.in customer support has been notified about the posted complaint.

Sep 03, 2015

Updated by dubey66 Sir,

Complaint has not been resolved by company and not revert regarding my complaint.

I am awaiting your response immediately.

Thanks

Anurag Dubey

Sep 04, 2015

Updated by dubey66 I am calling continuously in the company and have lodged complaint in your office and yesterday I gave 24 Hrs. time for revert my complaint status. but I have not received any reply from ebay company till time 12.04 PM today on 04.09.2015.

So once again I will give more chance for updating my complaint with 12 Hrs. if I donot received any reply within period, I will take necessary action against your company.