[Resolved]  eBay — Product

Address:	Pauri Garhwal, Uttarakhand, 190009
Website:	Ebay.com

Ebay Seller: surf2getonline Order ID: PaisaPay ID [protected] Ebay Claim ID: 1236734 My phone no: [protected] Hi, I ordered a product from ebay (iPod Touch 6th Gen) and paid the amount through net banking since cash on delivery was not available. However, i received a damaged parcel and the product was missing from the package. So, i raised a claim through ebay but after waiting for a long long time about 30 days, they first called me and told me that the seller has provided a proof that the product was activated through my phone no. which is impossible because its an ipod, it does not take in sim cards, secondly they told me the seller has provided proof through the courier company (Blue Dart). They told me that the seller has provided a letter from the courier company...but obviously the company wont take the blame on themselves, how can you accept that as a proof??My big question is that the seller sent me images of the activation result of the ipod which was ACTIVATED ON 31st AUGUST 2015, HOW IS THAT POSSIBLE WHEN I RECEIVED THE PACKAGE ON 1st sep. You can check the delivery date as well, its 1st sep. I told them this at least a hundred times but they just wont listen. Consumer Forum was my only option, so i wrote this complaint. You can ask the seller for the details of the delivery date which is clearly 1st Sep and for the activation result on apple.com which is 31st august. I didn't receive my product, i had requested for either a new product or refund. Please help me in this matter, this is my last hope. Thanks