[Resolved]  eBay — Product was missing inside the parcel. The company is not refunding the money

Address:	400063
Website:	www.ebay.in

I have already raise a claim on ebay on 30th dec 2016 regarding about the missing item inside the parcel i. E xiaomi mi max dual 32gb 3gb 6.44" 16mp 5mp grey with manufacturing warranty[protected] which contained magazines that i received on 29th december 2016 from india speed post. I tried to contact the seller but they dont pick the call. So i raise a claim and the ebay company took the action on it and they gave me 20 days maximum to resolve the problem of the missing item. But after the given duration by the company the claim was being rejected since they told that the seller has given proof of sending the item and told me that the money won't be refund. So the main issue for me is that i want the money to be refund since it is a huge amount which is rs 13, 849. I have talked with the supervisor of ebay on 24th jan 2017 and told me to provide a authorize declaration letter from the india speed post which i got it from the post master (Mokokchung, nagaland - 798601). The supervisor gave me assurance that i will get my money back if i provide the authorize declaration letter. After providing it they kept me on hold till 19th feb and everytime i call them up they kept on telling me to wait for 2 days or 3 days n on 20th feb they told me that the claim cant be reopen without informing anything in advance to me. Ebay doesn't treat the customer right. This ebay is a fraud, they dont help the customer. And i can see lots of customer complaining about this company. This company should be banned for good. Both the seller and company r cheating on the public. And i will keep on standing till i receive my money.