[Resolved]  eBay — Refund not received

Address:	Mumbai City, Maharashtra, 400063
Website:	www.ebay.in

On date 4-sep 2016 I ordered combo of 2 samsung evo32gb microsd card.and paid 599rs online.and when i received cards both cards were not working not even showing on any device so i contacted ebay and claim a refund on 13 sep.on 14 sep i got message that i have won the claim.on 17 sep I got message that they have refunded.and it should be credited in my account within 6-8 working days.but i haven't got money till 15-20 days. then i again contacted ebay on 15 oct. they said talk to your bank . i talk to my bank but still didn't get any money.again after 2 days i contacted ebay they ask me to send images of my bank diary transaction till 17 oct on given email address.but unable to send email because the email address was maybe wrong.now today on 8 november 2016 i am trying to contact them but phine isn't connecting.and i have checked my account but haven't received a penny yet.