[Resolved]  Ebay.in — Complaint against ebay paisapay id: [protected] for samsung galaxy j7 mobile phone - gold

Address:	560002
Website:	www.ebay.in

Ebay Seller has sent old mobile with new invoice and mobile is under ebay guaranty claim but ebay not taking return and seller also not response on it after the many time try to contact seller and eBay team. Tomorrow samsung service center will declare about it. I will come back with samsung service center declaration.

Following mail from ebay.

Dear SHANKARLAL,

We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your eBay Guarantee* claim request. Click here for more information.

Please find the details here

Action : Buyer Claim request rejected by eBay

Remarks : Hello SHANKARLAL, This email is regarding the Claim ID 2240604 raised for the below mentioned transaction:Samsung Galaxy J7 Mobile Phone - Gold. As per our telephonic conversation on your registered number [protected] at 02:23:04 PM on 24-Aug-2016, We have thoroughly investigated this claim and found that the item you purchased is under manufacture warranty. Unfortunately, we do not cover manufacturing warranty products under eBay Guarantee. However, I would guide you with some information which would help you in resolving this matter. The seller must have sent an original invoice, which you can take along with the product to the nearest service center to get the issue resolved. If you face any issue in getting help from the service center, you can also get in touch with the seller and he will be able to assist in case you require any further assistance. You may follow the below given steps to get the seller?s contact details: 1. Click the Advanced search link at the top of most eBay pages. 2. Click the Find Contact Information link under Members section on the left side of the page. 3. Enter the seller s User ID and the Item number. 4. Click the Search button. You may also like to visit the below given link to get more information about contacting the seller: http: pages.ebay.in/help/buy/contact.html It will be great if you keep all your communications with the seller via member to member communication so that we are updated on your discussion with the seller. We have closed your claim and your request for refund has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link: http: pages.ebay.in/help/ebay-guarantee.html#terms We regret of not being able to assist you on this matter. We appreciate your understanding in this matter. Kind Regards, Abhayraj Claims Team

Item Information

Claim ID: 2240604
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: rkinternational-faslp
Date claim opened: [protected]