[Resolved] Ebay.in — delivered wrong mobile | |||
I booked samsung galaxy s5 ‘4g’ (16gb rom, 2gb ram, dual sim) mobile through ebay dated 23.04.2018 he delivered it on 25.04.2018 at my house and collect rs. 4999/- cash. After few minute i checked my mobile, but mobile is not same as booking configuration. Ebay delivered wrong mobile (Delivered samsung galaxy s5 3g 16gb rom, 1.75b ram, single sim). I complain that at the same time to customer care & email them, ebay wants time to correct it 4-5 days, i waited but they do not solve my problem. Ebay told me to return the mobile, i return mobile date 30.4.2018 through ebay courier. Today (11.05.2018) i received again (2nd time) wrong mobile. I complain that at the same time to customer care & email. Till the date my proble not solved. I am daily talk & send email to ebay team but and ebay team not proper positive response me for further. Claim id: 3559318 Paisapay id: [protected] Item number:[protected] Seller id: ayismart I attached some images please help me. Thanks & regards Ashok khandelwal [protected] [protected]@gmail.com Was this information helpful? | |||
Jun 14, 2018 Complaint marked as Resolved eBay.in customer support has been notified about the posted complaint. Verified Support May 14, 2018 eBay.in Customer Care's response Dear Ashok Khandelwal Durg, We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home Regards, Team eBay | |||
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अब फिर मोबाइल वापस भेजने को कहते हैं दो बार मेरे साथ धोखा हो चूका है, अब मैं उन पर भरोसा नहीं कर पा रहा हूँ, मैंने उनसे request की आप मेरा मोबाइल COD (cash on delivery ) से भेज दें, मैं आपके कूरियर वाले को ही पुराना मोबाइल return कर दूंगा
(मैंने ebay से मोबाइल COD policy से ही ख़रीदा था ) पर वो कहते हैं आप अगर मोबाइल वापस नहीं भेजोगे तो हम (ebay says - we will have to close the claim in seller's favor due to lack of information) seller के पक्ष में निर्णय लेकर आपका claim close कर देंगे ... क्या यह सही है, ये लोग बार बार गलत product भेज रहे हैं, और धमकी हमको दे रहे हैं |
क्या हम ग्राहकों को इस तरह इनकी दादागिरी हमेशा सहन करनी पड़ेगी, क्या हमें इनकी इनके द्वारा बनायीं गई policy को ही मानना पड़ेगा,
क्या ये कंपनियां इसी तरह हम लोगों के खून पसीने की कमाई को बर्बाद करते रहेंगे,
PLEASE HELP ME...
Claim ID: 3559318
PaisaPay ID: [protected]
SubIssue Type: Different Model/Configuration
Item number: [protected]
Seller ID: ayismart
Date claim : [protected]