[Resolved] Ebay.in — ebay[protected]ordered oneplus 3t mobile in ebay but received an basic micromax mobile (claim[protected]

Tamilarasanekambaram

from Ernakulam, Kerala

Address:	Coimbatore, Tamil Nadu, 641035
Website:	Ebay.in

I ordered an oneplus3t mobile worth rs. 24000 on ebay but received an micromax basic set instead. I called the seller immediately and reported about it. The seller didnot respond to my calls properly and just said me to reach ebay after series of followup calls. My claim 3322411 on ebay was opened on the same day that i reported my issue.

More importantly i recorded a video o[censored]ncovering the parcel that was delivered to me because the weight of the parcel was soo suspicious that reminded me about all the fraudaulents happening through online shopping.

I provided all the detials of pictures and video as proofs. I was followed up for every 2 days until jan 1. But on jan 1 i simply got an update that my claim was rejected as i did not submit any proof of wrong product delivered. How insane it would have been to me to get a such update inspite of providing all the details and proof.
I called the same day to the custome care and got it escalated and spoke to one of the supervisors in ebay. It was anjali who assured she will be considering it very seriously and make sure it ll resolved and would provide an update by today jan 9th. But as usual i dint get any update and i called the customer care where i was informed their supervisors left for the day.

Frustrated to the core. If i dont get a solution by tomorrow. I will take this forward legally to the court and i dont mind how many ever years it take. I ll sue ebay for putting me through this pain.

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Feb 15, 2018

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

eBay.in Customer Care's response Dear Customer(Tamilarasanekambaram),

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

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Comments

Tamilarasanekambaram

from Ernakulam, Kerala

Ebay team,

I have all possible ways to reach the customer care and only update I get is to wait for 48 hours and false promises.

Please call me at [protected] or [protected] if you really care for your customers.

Sunny from ebay custome care team updated me to reach the seller and ask to drop email to ebay to get my refund.

I did that and as i expected it dint help.

Ebay as well let me down. And made me to realize never to order any product through online.

Only option I have here is to goahead legally to the court.

Thanks for making me go through this pain.

Tamilarasanekambaram

from Ernakulam, Kerala

I have tried all possible ways to reach EBay but only answer I get is to wait for 48 hours :). If EBAY really cares for its customers please reach me @ [protected] or [protected]

However I have realized its of no use waiting for your updates. You have made me lose my 24K Rupees.

Today Sunny from eBay supervisors team updated me to reach the seller and get an email from seller in order to get my refund.(How funny is this)

However when I reach the seller he just updated that he sent the right product and asking me to reach back to eBay. I know this is gonna continue without a solution :)

Seller says he sent the original product. Courier guy says he delivered the product as he received it. EBay and seller says they investigated both on seller and courier team(Blue Dart). But Courier (Blue Dart) says they haven't got any inquiry regarding my claim 3322411. Finally the seller says I have tampered the product :)
Thanks for making me realizing online shopping is not secure and you showed me the worst side of online shopping. Thanks for that.

However I ill take this case legally never mind how many ever years it takes.I PROMISE HERE.Until I get a justice.

no name1222255

from Delhi, Delhi