[Resolved]  Ebay.in — EBay didn't refund the amount of iPad

Address:	New Delhi, Delhi, 110033
Website:	eBay.in

Hi team,

Please find below the one of detailed email communication regarding my refund forfeited by eBay

Hi Nagma,

My bank has denied to accept the below ARN number and the money is still with EBay.

Below is the mail sent by ICICI bank.

Thanks
Shadab

Sent from my iPhone

Begin forwarded message:

From: Shadab Khan
Date: 2 November 2016 at 11:07:49 AM IST
To: [protected]@ebay.com
Subject: Re: 0007RaC17JKRDDMH:Fwd: Regarding PaisaPay ID: [protected] SR# 1-[protected]

Hi Shaikh,

Below is the confirmation that ICICI bank didn't receive the refund amount.

Please process it again.

Saludos,
Shadab

Sent from my iPhone

On 01-Nov-2016, at 6:09 PM, customer.[protected]@icicibank.com wrote:

Dear Mr. Shadab,

We understand your concern mentioned in the e-mail.

At the outset, we are extremely sorry for the delay in responding to your e-mail.

We tried to contact you on your phone number xxxxxxx868 at 6.08pm however we were not able to establish the contact with you.

We confirm you that as on date we have not received your refund for transaction of Rs 7, 498.34 from eBay as on date November 1, 2016 in your Credit Card 4375 XXXX XXXX 2009

Alternatively, you may call Customer Care with your city STD code followed by 33667777 from your registered mobile number.

We look forward to your co-operation and patience in helping us serve you better.

Sincerely,

D. Surya Prakash
Customer Service Officer
ICICI Bank Limited.

NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 10/30/2016 11:30 PM, Shadab B wrote:
Hi team,

Could you please check the below the transaction made reversed with my ICICI bank credit card ending with 2009 on 16th Nov'2015.

eBay has provided the ARN number and they are quite sure that ICICI bank had received the amount but the bank didn't t/f it to my credit card.

ARN no. : 74766515320545231804355
Amount in Rs: 7, 498.34

It's been more than a year I'm chasing for the refund.

Kindly do an honest investigation to help me in getting my amount.

Best regards,

Shadab

Sent from my iPhone

Begin forwarded message:

From: [protected]@ebay.com
Date: 30 October 2016 at 7:14:28 PM IST
To: [protected]@gmail.com
Subject: Regarding PaisaPay ID: [protected] SR# 1-[protected]

Regarding PaisaPay ID: [protected] SR# 1-[protected]

Dear Shedab,

This is with regards to the Escalation Id: 061552, raised by you (details below):
PaisaPay ID: [protected]
Seller ID: i2cworld_inc4
Item Name: Apple iPad 1st Generation 16GB, Wi-Fi 9.7in - Black
Reason of escalation: Refund not received.

We are pleased to inform you that we had already processed your refund request from our end.
Your refund will be sent to your original mode of payment and it will take 6-8 working days for the amount to reflect in your account.
Note: Sundays and Public Holidays are excluded from working days.

If you wish, you may check with your bank using the following refund details:
ARN no. : 74766515320545231804355
Amount in Rs: 7, 498.34

At this point of time we request you to coordinate with your bank with above mention refund details and revert us within 48 hours by reverting us on [protected]@ebay.com. Failure to which we will assume that your issue was resolved and close this case from our end.

Regards,
Shaikh Nazir.
Escalation Team.


[THREAD ID: 1-[protected]]

eBay Document ID: [protected]

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