[Resolved]  Ebazar Ninja — Fake product and fraud company

After receiving the order I came to know it's fake hence immediately called the customer support and informed them and asked them to guide me through the refund procedure since the product is not genuine and assembled properly. They told me that they have initiated the reverse pick up request and a courier guy will come at our door step to pick up the item wothin the next 4 5 business days and once their warehouse would be receiving the item they will send me an email over which I would have to provide them with my bank account details and thereafter the refund will be initiated within the next 7-10 business days. I waited for two days but no courier guy came to pick up the item. I called them but they never received again. Their automated recording keep on telling that "all the customer executives are busy at the moment. Your call is important to us we have saved your number with us and will contact you back shortly" soon after that every call gets disconnected and a text message on my number arrives saying - Dear Customer, Thank you for your interest . We acknowledge your call to +919555120102 at 10:31(time) Though I contact there customer support number 08010445566 but in the text message that I receive states some other number as if I called them upon that number. Completely illogical. The eBazar Ninja is simply doing fraud keeping their hands clean and themselves on a safe side by doing all these things of not interacting with the consumers directly and making us here the automated message of being busy everytime. It is not only me but many others facing the same issue. I would like to request the authority to please take care of the issue and help us out in getting our money back from such thieves. Thanks & Regards Sagar