Ebiz — did not get uc in pubg ,but money was debited

Purchased uc cash via in-app purchase of pubg mobile on 19 jan via internet banking. Costing rs.724 for uc credit of 660.

My account has been debited for the same amount but no uc cash was credited to the game. It shows in my pnb account that the money went in times of money limited.
Its a huge sum of money and i'm worried for the same.

Customer care centres are unreachable.

Beneficiary - times of money ltd

Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.