Ebiz — money cut

Address:

Sadar bazar, Varanasi, Uttar Pradesh, 221001

Purchased uc cash via in-app purchase of pubg mobile on 14/08/2019 at via internet banking. Costing rs.1949 for uc credit of 1500

My account has been debited for the same amount but no uc cash was credited to the game.I waited for hours but got no uc. It shows in my sbi account that the money went in times of money limited. Please refund the amount as soon as.