Ecom Express — 3 orders delivered

Address:nagar untari, 822112

3 orders were undelivered.. Delivery guy didn’t call.. Now my products are returned back.. I am getting message that it will be delivered but i got no call.. Then i called the delivery guy he said that your parcel is returned. Awb no-[protected], [protected] these two are flipkart order and another one is from ajio shipment id[protected].. All of them are returned back without any call.. I called the delivery guy to deliver my order then he said i can’t.. He was really rude.. He said he will not then i said i’ll complain then he was like-jo krna h kr do.. I will not deliver any parcel of yours.. Always disappointed by ecom express delivery persons
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings From ECOM Express.

We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

Please verify the third tracking number to assist you.

Regards,
Team ECOM Express
Oct 14, 2019
Updated by rGeet Singh
i didn’t refuse the order..why i am getting this message..i got no call about my order..when it will be delivered..ecom express delivery guys are really rude when you call them about why you didn’t deliver my order they say that i couldn’t come today and your parcel has gone back we don’t attempt again during festival time.you order again if you want it..so this kind of people are from ecom ..you shouldn’t hire these kind of people..he is not delivering my order on purpose

Verified Support
Nov 20, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to deliver as per the expected date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express
Complaint comments 

Comments

I will purchase a mobile worth Rs. 5499.00. But received wrong item. So I want pickup and refund my amount of Rs. 5499.00.My order no GM14478 and AWB no.-[protected].Pls. contact me [protected] and [protected].

Bikash Paul345789's reply, Oct 13, 2019
I purchase a mobile in gomobo.in worth Rs. 5499.00. But I will received wrong item. So I want pickup and refund my amount of Rs. 5499.00.My order no GM14478 and AWB no.-8552259969.Pls. contact me 9126345789 and 6294735280. Refund my amount of rs 5499.00.
Ecom Express Customer Care's response, Oct 14, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team
This is not my product, it's very bad.. Not satisfied.. Very very very very very very bor,

Ecom Express Customer Care's response, Oct 14, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal for assistance.

Regards,
Team ECOM Express

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