Ecom Express — Adidas delivery delay

I have ordered products from Adidas.in since the 23rd of June. Its been a week now that its still stuck in Gurugram. Please look into this matter and have it delivered soon. The product is a gift so its taking so long. I'm gonna attach the screenshot of the status. along with AWB number.
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2021
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express
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