Ecom Express — Amazon order through ecom express

Arunapk

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Hariyana addresses only show last shipping place

I ordered 26th july one watch... Amazon team shipped item and handover to ecom express courier partners 1st july.. But courier not moved after 1st july... Today date 11th july.. Still same status reflected for tracking...10 days no movement of tracking... I enquired 4 times for both amazon customer care and also ecom express customer care... Both are told shipped at correct time period... But today out of date of shipping tat. Ecom express customer care confidentiality told me will resolve the query with in 24 hours for 4 days before... And once 2 days before also.. But still no movement of tracking.. This is very worst service... My tracking no..[protected]

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Ramen
Team Ecom Express

Verified Support

Jul 21, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Ramen
Team Ecom Express