Ecom Express — awp no: [protected]

Gopi08

from Bengaluru, Karnataka

Address:

New Delhi, Delhi

I have ordered a electronic product from banggood online shopping, and the shipment was given to ecomexpress for delivery. As per the tracking status i see that this has been delivered to "srirangam" which is postal code of 620005. But as per the shipping address i gave given to banggood it is "woraiyur" and the postal code is 620003.

They said it was delivered on 26th aug 2019, but im the one who suppose to recive the product and these people delivered to incorrect place also.

I have raise a complaint with their customer care as well on 9th september but till date (03/10/20/19) im calling them for my complaint update but there is no responce from any of them.

Every time i called i keep on getting the same reply that wait for 24 hours this will be resolved. But it is almost 25 days over but no improvement.

These people are really misused my product, and i have raised this with banggood as well. The frustrated moment is every time im calling this customer care they telling repeated answer:

"your complaint is raised sir, wait fro 24 hour to update the feedback"

They are saying anything except the above wordings.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

Regards,
Team ECOM Express

Oct 05, 2019

Updated by Gopi08 Hi Team,

This is not the first time I'm getting this reply I have called your customer care more then ten times and till date I'm calling every two 25 hours as you said but you are not properly responding any of questions. I have raised this concern with Banggood as well stating you were misused my protect and I'm gonna ask for the cash claim from them because of your worst service. They have asked me to check the local delivery centre I have asked that to your customer care even that details also not provided, today is (05/10/2019) but the complaint raised on 09/09/2019.. you have asked me 24 or 48 hours to investigate but I have given you more then enough time..

Even i have raised this through consumer complaint also you were saying the same again.. Do you think this is really fair. If you really misused my protect I will send you the purchase voucher you have to give me the claim back.

You were saying to send my mobile number to your customer care email id, even I have tried that too already before raisd this here but that is not even acknowledged till date. I have chase you twice on the email I have attached that email also here.

If this was happened with other carrier services this could have solved by now. But ecom express is really worse.. If this need to be taken care through legally I ready to do that as I have already checked the procedure with one of my advocate friend.

I have recorded all call happened with you and few of your customer care people not even providing respect to the consumers and disconnecting call while asking valid question also.

This will not stop here..

Verified Support

Nov 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

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Comments

Gopi08

from Bengaluru, Karnataka

Please find the email complaint to ecom express customer care but I did not received acknowledged email also.. very very worst customer care ever in my life time.