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1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 124

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S
sanihitha reddy thunga
May 28, 2021
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Address: Nellore , Andhra Pradesh
Website: ecomexpress.in

Tracking ID : [protected]
status : IN TRANSIT
package reached location 3 days ago but not delivered yet
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    M
    Madanika Periyasamy
    May 28, 2021
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    Still I couldn't get my order... Kindly I request you to have a sense of this... I need this product as soon as possible... And my order was shipped...i didn't receive any call or the shipment was not brought to my address and it has been 4 days that my order is in OFD lock.. From last 4 days no action has been taken yet and i have to get product urgently.order #1510781_1133161
    Please help me.
    +1 photos
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Jun 05, 2021
    Ecom Express Customer Care's response     Dear Sir/Mam,

    Greetings from Ecom Express!

    Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

    Regards,
    Team Ecom Express
    Verified Support
    Jun 09, 2021
    Ecom Express Customer Care's response     Dear Sir/Mam,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

    Regards,
    Team Ecom Express
    View replies
    [protected]...still there is no response... I request you up Do check my order...
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      J
      jack12303
      May 27, 2021
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      Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Jun 05, 2021
      Ecom Express Customer Care's response       Dear Sir/Mam,

      Greetings From Ecom Express.

      Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

      Regards,
      Team Ecom Express
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        Z
        Zahid lateef
        May 27, 2021
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        Sir i have a courier with tracking id [protected]...but i haven't get any call or notification... What is the reason
        Ecom Express customer support has been notified about the posted complaint.
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          C
          chandran6789
          May 27, 2021
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          Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY OR TOMMOROW as soon as possible as it is urgent.
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
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            C
            chandran6789
            May 27, 2021
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            Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.
            +1 photos
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Jun 05, 2021
            Ecom Express Customer Care's response             Dear Sir/Mam,

            Greetings From Ecom Express.

            Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

            Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

            Regards,
            Team Ecom Express
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              B
              Bvish
              May 27, 2021
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              Address: Basavakalyan

              AwB[protected].
              3rd bar fail huva hai.
              Pata Nahi.
              Apke delivery boy call karta hai aour baat hi Nahi Kar re fir cancel Kar dere.
              Refuse to accept. Bolke
              Hamko to parsal hona.
              But q aisa Kar ke pata Nahi.
              Kuch action lelo.
              3rd time huva hai.
              1 Baar Nahi.
              Ecom Express customer support has been notified about the posted complaint.
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              ...

              About delivery related - Comment #3838038 - Image #0
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                P
                Pooja Chabra
                from Nalni, Maharashtra
                May 27, 2021
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                Address: Kunnakulam

                [protected] is consignment no
                Which is not delivering since 5 days please deliver it

                Name:shameema majeed
                Address:vaisyam veetil house
                Kundaliyur p o
                Chettuva
                District:thrissur
                State:kerala
                Pin code:680616
                Landmark:east to MES hospital
                Mob number:[protected]
                Alternate number:[protected]
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Mam,

                Greetings from Ecom Express

                Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                Regards,
                Team Ecom Express
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                  M
                  MortalKombatian
                  May 27, 2021
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                  About Parcel undelivered and wrong status updated against my AWB#

                  Address: Chennai.

                  Hi,

                  I am absolutely unhappy with the service of Ecom Express. I was expecting a parcel yesterday as per the AWB tracking status. AWB # [protected]. Yesterday the parcel was out for delivery around 7am. I received a call in the morning and your delivery agent said it will be delivered on 26th May 2021. But around 12:28pm noon I see the status of my AWB that “Shipment Undelivered- Attempted for delivery but customer not available...
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                  N
                  Nandhinisakthi
                  May 27, 2021
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                  Address: Sathiyaraj.m,7/126.sankari main road, tharamangalam.salem (dt).

                  I ordered combo offer 3 shirts at Rs.699...but I received used and demaged shirts also waste and ugly...so please refund my payment...
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
                  Reply
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                  Regards,
                  Team Ecom Express
                  Reply
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                    P
                    Poco
                    May 27, 2021
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                    Rudely behavior from the delivery boy name partha Pratim borgohain from (sps) sarupathar district golaghat assam
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
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                      S
                      Sahana Shetti
                      from Haveri, Karnataka
                      May 27, 2021
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                      Website: ecomexpress.in

                      I had ordered from medlife on 19th May, for which it showed me 25-26th May 2021. I got a call on 25th May, 11:50 am. But no one spoke. Soon after that I saw remarks mentioning customer refused to accept order.. I tried reaching out to customer care and also executive number with valid pin which I had received. But the call was not getting connected, and also it said invalid pin and said I called from unregistered phone number. Wherein I called from valid number and valid pin.
                      From my nearby location, its moved to Gurugram. This is what I see in tracking status.
                      Could the delivery be processed asap, its a medicine order. So need it on urgent basis.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 05, 2021
                      Ecom Express Customer Care's response                       Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        S
                        Suresh Trikarpur
                        May 27, 2021
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                        Address: [email protected]

                        I am quiet unsatisfied with your service since my order which was expected to be delivered days before, remains in the distribution centre. this centre is not so far from the supposed destination and I would really want to know whats the delay there.hope you would do the necessary.
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        Greetings from Ecom Express!

                        We are sorry for the inconvenience caused. The shipment is undelivered due to COVID-19 restriction. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

                        Regards,
                        Team Ecom Express
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                          S
                          ss1729
                          May 27, 2021
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                          The delivery agent of my area is not delivering my orders.He doesn't contact me for delivery.At first attempt for delivery he doesn't call me .For 2nd & 3rd attempt he calls me but doesn't talk.He just puts the phone on hold.The behavior of this guy is very irritating. This happened with two of my orders.The AwB number of first order is [protected] and for the 2nd one it is [protected].Kindly look into this matter and get my orders delivered ASAP.
                          Ecom Express customer support has been notified about the posted complaint.
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                            A
                            Ayushat586
                            May 27, 2021
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                            My order is not delivered to me but still I got message that my order is delivered and also while tracking it's showing your order delivered. Delivery boy called me that I will delivery your order within ½hour but didn't delivered and I am also not able to call delivery boy as when I calls on the delivery boy number an recorded message asks me to enter you pin and when I enters it it says me you are not calling from registered mobile number pls enter you registered mobile number even when I am calling from ragister nuber and even when I enters my mobile number it says it's an incorrect number and call disconnects every time...
                            😡😡😡😡😡😡😠😠
                            My awb no. [protected] pls help 🙏🏻🙏🏻🙏🏻🙏🏻
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Ayush,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,

                            Team Ecom Express
                            Reply
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
                            Reply
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                              S
                              Sahdi
                              May 26, 2021
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                              I have requested to return a product it shows the return approved but after some hours return cancelling automatically i again requested for return tried 3times and still it cancelling automatically now I again requested to return please 🙏 pickup it as soon as possible
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 05, 2021
                              Ecom Express Customer Care's response                               Dear Sir/Mam,

                              Greetings from Ecom Express

                              Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the reverse pick up request.

                              Regards,
                              Team Ecom Express
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                                M
                                miss call 123
                                May 26, 2021
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                                Address: Mangalippara house, valayanchirangara po, valayanchirangara. Pin683556

                                ((Ecom Express Executive [protected] PIN: 23444 will deliver your Snapdeal order [protected] today. Rs 285.0 payable. The code to accept or refuse it is 671206)).

                                The delivery boy went and called me because I was not at the place and arranged for someone else to stand for a two of minutes and he stopped. That's why I didn't get the Snap Deal item today.please remove the irresponsible delivery boy, Change such a delivery boy who does not know how to behave well
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
                                Reply
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
                                Reply
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                                  N
                                  Nirupama Pathak
                                  May 26, 2021
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                                  Order number AWB[protected] has not been delivered yet. The delivery agent is unable to deliver at the address, yet he is uncooperative
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir/Mam,

                                  Greetings From Ecom Express.

                                  Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                  Regards,
                                  Team Ecom Express
                                  Reply
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                                    M
                                    manubi5674
                                    May 26, 2021
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                                    Sir/Mam, Kindly Deliver My Order for AWB NUMBER : [protected]
                                    As fast as Possible TODAY without further delay as i haven't received my Package Since 4 Days . So Kindly Deliver my PACKAGE TODAY without further Delays, As it is Urgent.
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 27, 2021
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings from Ecom Express!

                                    We are sorry for the inconvenience caused. The shipment is undelivered due to COVID-19 restriction. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

                                    Regards,
                                    Team Ecom Express
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                                      D
                                      Dking123
                                      May 25, 2021
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                                      Address: 112,royalpark sos.puna gam surat

                                      My oser is undelivery plese oder deliver
                                      +2 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 27, 2021
                                      Ecom Express Customer Care's response                                       Dear Sir/Mam,

                                      Greetings from Ecom Express!

                                      Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                                      Regards,
                                      Team Ecom Express
                                      Verified Support
                                      Jun 02, 2021
                                      Ecom Express Customer Care's response                                       Dear Sir/Mam,

                                      Greetings From Ecom Express.

                                      Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                      Regards,
                                      Team Ecom Express
                                      Helpful
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