Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Ecom Express

Ecom Express reviews & complaints page 124

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Chennai.

Hi,

I am absolutely unhappy with the service of Ecom Express. I was expecting a parcel yesterday as per the AWB tracking status. AWB # [protected]. Yesterday the parcel was out for delivery around 7am. I received a call in the morning and your delivery agent said it will be delivered on 26th May 2021. But around 12:28pm noon I see the status of my AWB that “Shipment Undelivered- Attempted for delivery but customer not available...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Sathiyaraj.m,7/126.sankari main road, tharamangalam.salem (dt).

I ordered combo offer 3 shirts at Rs.699...but I received used and demaged shirts also waste and ugly...so please refund my payment...

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 5, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 5, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Rudely behavior from the delivery boy name partha Pratim borgohain from (sps) sarupathar district golaghat assam

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 5, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: ecomexpress.in

I had ordered from medlife on 19th May, for which it showed me 25-26th May 2021. I got a call on 25th May, 11:50 am. But no one spoke. Soon after that I saw remarks mentioning customer refused to accept order.. I tried reaching out to customer care and also executive number with valid pin which I had received. But the call was not getting connected, and also it said invalid pin and said I called from unregistered phone number. Wherein I called from valid number and valid pin.
From my nearby location, its moved to Gurugram. This is what I see in tracking status.
Could the delivery be processed asap, its a medicine order. So need it on urgent basis.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: [email protected]

I am quiet unsatisfied with your service since my order which was expected to be delivered days before, remains in the distribution centre. this centre is not so far from the supposed destination and I would really want to know whats the delay there.hope you would do the necessary.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 5, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express!

We are sorry for the inconvenience caused. The shipment is undelivered due to COVID-19 restriction. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

The delivery agent of my area is not delivering my orders.He doesn't contact me for delivery.At first attempt for delivery he doesn't call me .For 2nd & 3rd attempt he calls me but doesn't talk.He just puts the phone on hold.The behavior of this guy is very irritating. This happened with two of my orders.The AwB number of first order is [protected] and for the 2nd one it is [protected].Kindly look into this matter and get my orders delivered ASAP.

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My order is not delivered to me but still I got message that my order is delivered and also while tracking it's showing your order delivered. Delivery boy called me that I will delivery your order within ½hour but didn't delivered and I am also not able to call delivery boy as when I calls on the delivery boy number an recorded message asks me to enter you pin and when I enters it it says me you are not calling from registered mobile number pls enter you registered mobile number even when I am calling from ragister nuber and even when I enters my mobile number it says it's an incorrect number and call disconnects every time...
😡😡😡😡😡😡😠😠
My awb no. [protected] pls help 🙏🏻🙏🏻🙏🏻🙏🏻

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 5, 2021

Verified Support

Dear Ayush,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 5, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I have requested to return a product it shows the return approved but after some hours return cancelling automatically i again requested for return tried 3times and still it cancelling automatically now I again requested to return please 🙏 pickup it as soon as possible

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the reverse pick up request.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mangalippara house, valayanchirangara po, valayanchirangara. Pin683556

((Ecom Express Executive [protected] PIN: 23444 will deliver your Snapdeal order [protected] today. Rs 285.0 payable. The code to accept or refuse it is 671206)).

The delivery boy went and called me because I was not at the place and arranged for someone else to stand for a two of minutes and he stopped. That's why I didn't get the Snap Deal item today.please remove the irresponsible delivery boy, Change such a delivery boy who does not know how to behave well

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 5, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 5, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Order number AWB[protected] has not been delivered yet. The delivery agent is unable to deliver at the address, yet he is uncooperative

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 5, 2021

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir/Mam, Kindly Deliver My Order for AWB NUMBER : [protected]
As fast as Possible TODAY without further delay as i haven't received my Package Since 4 Days . So Kindly Deliver my PACKAGE TODAY without further Delays, As it is Urgent.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 27, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

We are sorry for the inconvenience caused. The shipment is undelivered due to COVID-19 restriction. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 112,royalpark sos.puna gam surat

My oser is undelivery plese oder deliver

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 27, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Verified Support

Jun 02, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

Helpful

3 other people found this review helpful

3 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Gwalior

My name is Purushottam Meravi. Because of some serious reason I am unable to collect my order (tracking number is[protected] so I want to cancel my order.Please cancel it and send me a confirmation.
And Sorry for the inconvenience.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 26, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Purushottam Meravi's [Complaint's author] reply, May 27, 2021

Tracking ID: 436389597

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Delivery guy is not coming for delivery and asking for me to come to another place which is 3 km away from my home, and this is the third attempt

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 26, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Respected sir,

My awb no is [protected]
And my order was shipped on 22nd may and i didn't recive any call or the shipmemt was not brought to my address and it has been 3 days that my order is in ofd lock. From last 2days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
And the called me on Sunday said shipment will be sent and then after they didn’t gave any response from there side now the shipment location showing as gurugram instead of Kolkata i want it back to my address urgently

Please help me.
Thank you
Abhishek

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . So, i request you to deliver my product TODAY as soon as possible as it is urgent.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My delivery date is 16th of may but it's already a 24th of may I didn't get my product yet.delivery guy called me but he didn't speak anything means call doesn't connect and he updated failed delivery from 6-7days I don't have any number to call him back if it is other products it's k to deliver late but it medicine we need it emergency please deliver soon it's my request . delivery guy playing a game I didn't come to my location and he never called me twice please take action to deliver guy

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 26, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I missed to receive the call and they have mentioned that I wasn't available . Don't have delivery agent number to talk personally and inform I am available . Also, the IVR doesn't take my pin as valid.
Customer care number as mentioned is constantly busy.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 26, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Received message that product will be delivered today i.e.,[protected] but it is not delivered and I got the message that the product is delivered. what kind of delivery system it is? Please do something make product to reach.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 26, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I did not receive my order placed and the delivery person called and said will deliver today but today odf lock has been applied to my order..I dont know what's the matter in delivering the product on time..it was days back my order should have been delivered.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

May 26, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines