Ecom Express Complaints & Reviews

Since I have placed the order and the product reached Bangalore on 26th and there was a notification as per the tracking stating out for delivery since then I was been waiting whole day and there was no call from any of the delivery agent and later I received a status stating I requested for future delivery of the product and immediately I placed a call to customer care I would say it's not a customer care because when ever I call this ecom people they say they have escalated and it will be resolved in 48hours and it never happened till now they don't even bothered to call and say due to some issues they couldn't deliver the product but instead they mark fake statuses and put on customer that customer requested

I am really fed-up of this poor ecom I really don't know how they manage the business like me there are several customers in a day who get this fake statuses and they be offended

Very bad service

Ecom express is really think is fraud company, I place an order 16th May and my shipment arrived to hoshangabad on 20th May, then I called to ecom they says your shipment will be delivered to you on 24th May 2021, and then my shipment couldn't be delivered, then I called to customer care no. And ecom says, it will be delivered to you in 24 to 48 hours, on 29th May they update the wrong address, then I make complain to ecom regarding this they says will be delivered till 12 pm then it couldn't be delivered, and again they says will be delivered by 5 pm but couldn't be delivered, then they were telling will bg delivered by 8 pm, but now I called them and they says will be delivered by tomorrow.

So please don't trust ecom express, many times I asked them to share the no. From where the shipment will be delivered, also I ask them to share the delivery boy no. But they provide nothing..

Only says 24 to 48 hours they will respond you.

We should never trust to ecom express, they are not able to deliver the shipment on time, they are late too much. We feels they update the wrong status to their website. Due to that they don't deliver the shipment on time.

Ecom express never follow their commitment, for 10 days they are telling a lie, already requested them if can't deliver then return to seller, I will reorder again.

I need my product, kindly arrange it for delivery. Product pr rto lock lg gya h usko hta kr mujko mera product diliver krao pls... Its very urgent...

Hi Team,

This is Haneesha. I have received a wrong package delivered with the order number:[protected] and the delivery person has collected the money too., .

After checking, we see that the package is addressed to someone else and it has been wrongly delivered.

It doesn't contain any contact number to contact the buyer.

So, we request you to kindly provide us the contact number of the buyer or else kindly inform delivery person to collect the package back and refund our amount.

Regards,
Haneesha
[protected]

Before three days your delivery boy is harrasing me. He was updated the reason " Consignee requested for future delivery" but the actual reason is your delivery boy doesn't want to deliver my parcel due to long distance. I was waiting for my parcel before three days, Now my parcel is returned to the supplier. How rubbish is this. Please take a legal action about your delivery boy. He updated wrong status because he don't want to deliver the parcel.

I am a harinisri subramani.
I have placed a order in private website the delivery partner is ecom executive. On 21 St February I received a message that the order will be delivered today. Later in the evening I will received another message that the order was delivered to me. But I didn't get any order that day. As it was a prepaid order I also didn't share pin to anybody else. So I made a complaint to ecom service customer care number. I didn't get any response form them.. Even though I repeatedly calling them regarding my order. It was like a waste of time I didn't get my order as of now...
My order awb number is [protected].

Ordered a product which was picked up on 20th May, Reached destination centre on 22nd and went out for delivery on same day and later status was updated saying WRONG ADDRESS even though courier executive didn't even called to enquire if he couldn't find address. And then the same thing was repeated on 23rd & 24th before OFD Lock being applied on 25th as per tracking on PICKRR (the company where shipments was mainly booked).
Plus I couldn't even contact ecom customer support or delivery partner.

Requesting Ecom express should improve its service and delivery my order as well.
AWB No. : [protected]

Order date: 04 May 2021
Order No:[protected]
Tracking ID: [protected]

Payment done.
Very much disappointed.
I must need the item delivered.

Kindly take necessary action.

AWN [protected] Roshan Lal Kumhar
Parcel status deliverd But parcel didn't Receive me please give me Delivery Boy contact no

I had ordered cleaning mop from amazon the tracking shows it is going to deliver today, but when i looked at it in evenig my item is returning to seller.
What is this, so this is what delivering company do without delivering an item only just returning it. The message shows i refused it but that was not the case.

My ecom I'd is [protected]. Today I got a call from delivery boy and I was not at Home.. I ask him to deliver at my nearest person... And then he call again and ask me for delivery otp that came to my registered mobile number . And I gave him .. I got a msg that my item was delivered.. but now I came Home and saw there was no item.. plz resolved the problem as soon as possible..my order I'd 1541869.

I had ordered cleaning mop from amazon the tracking shows it is going to deliver today, but when i looked at it in evenig my item is returning to seller.
What is this, so this is what delivering company do without delivering an item only just returning it.

On 17th may, 2021 i received an SMS from ECOM Express that goes like this 'Ecom Express Executive [protected] PIN 57348 will deliver your haridarshan AWB [protected] today'
On the same day, the delivery guy called me and said he can't come because his bike tyre got punctured, and it will be delivered tomorrow. Aftet which i said it's okay, but deliver it tomorrow.
After that till date no call or information received from the company. I have tried many times to connect with customer care, they always note down my complaint and tell me to wait for 48 hours. It's been more than 11 days since my order delivery is due. It's now showing that my order is being returned to the origin with the message 'Shipment RTO lock revoked'. I need my shipment to be delivered as soon as possible. It's sheer cheating by the delivery company, they are showing that the customer has asked for delayed delivery. Which is absolutely false.

Hi,

Product delivery boy asking me to come to the nearest village to collect my parcel. This issue happened 3 times.

SMS details:
Dear Customer, your AMAZON "Pre-paid" shipment awb [protected] is out for delivery by ECOM EXPRESS executive Ph: [protected] PIN: 05127

The delivery agent of my area is not delivering my orders deliberately. I had ordered a product from flipkart on 15th May, AwB no. [protected].He deliberately failed multiple attempts for delivery for this product because of which it got cancelled on 26th May.He is doing the same with my another order, AwB no. [protected] which I ordered on 23rd May.Again he deliberately failed two attempts for delivery of this product also.I never refused to accept any of my orders, he is doing it deliberately. The behavior of this guy is very irritating and disgusting .Kindly look into this matter and get my order delivered as soon as possible.

My name is Chandrashekhar I m from village - garra, district rajnandgaon, chhattisgarh (491888),
I ordered some items from Amazon
When my orders out for delivery by ecomexpress delivery boy says I m not coming to your address you have to come here and pick up your order 8 km aways..and it's not happening one time it's happening again and again ..
I have picked my order so many times from ecomexpress office or far from my house. they didn't delivered my order perviously at my address..
I told him to deliver my order at my address but he cuts my call..
I already have complaint in Amazon many times . I am tired of this .
Please solve this problem as soon as possible.
Here I attached call recording and orders screen shot

Order cancel

I have opened a bank account on NiyoX bank(Partnered with Equitas). And I have scheduled a KYC on 25th May 2021. KYC partner is ECOM Express. On 25th the ECOM Express called me and said that he will not come on that he will come on the next day. And again on 26th May, he had done the same thing. He is doing this every day since the 25th of May, 2021. Today is 28th May, today also he called me and told me the same thing that he will come today, he will come tomorrow. I am quite sure that he will do the same thing tomorrow.
So, now I am very much frustrated. My KYC should be done by today or 29th May for sure.
Bank - NiyoX (Partnered with Equitas)
A/C name - Mira Saha
A/C number (last 4 digits)

Hi ...I am ordered a combo travel bags ..when I'm tracking the products it's shows out for delivery for the past 4days continuously but product not received yet .. courier boy called me but they don't give any response..when my product have been received

Reattempt Return link is showing error page. Your FLIPKART return pick up L2XN9LVUTIDTQS212ZM8 of VDNSI 4 Pack 2"inc... failed as you were not available.Click http://ecxp.in/?q=[protected] for a reattempt. Ecom Express