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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 13

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Address: Ecom express courier

Against this tracking no.[protected] is not delivered at md yaqube Village rewari Ali bakas purwa Colonelganj dist gonda 271502 because of non delivery of item without attempt the delivery
So I request you to kindly delivery the item as soon as possible and take legal action against courier boy
Alternative mobile number [protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 12, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

S

Sageer11

Jun 13, 2023

Reminder
This is to inform you that multiple times delivery failed on 12.06.23 forth time but nothing has been done at the end of the hence
Pls take legal action against courier services

Ecom Express Customer Care's response, Jun 14, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

Kindly share the tracking details to assist you further.

Regards,
Team Ecom Express

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Circle ad set
Tracking Id [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 12, 2023

Verified Support

Dear Vikas,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Bhubaneswar, Odisha

I had my KYC via Ecom Express scheduled for today. But when the guy came, the machine was not working. Now I am a day behind schedule. I need the KYC done for my credit card to reach me for my international travel. Please reschedule it for tomorrow. My ref no. id 9278.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 8, 2023

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. As per the update your KYC has been completed.

Regards,
Team Ecom Express

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Sir,
My order is study material for exam so it is very much of essential for me its expected delivery date 3 june but today 4 june 4:40 PM there is not delivery and also not customer support so main complain for customer support not any contact to customer care means there is a number for customer care but when i call into them they not accepting my tracking id say s its wrong in the website of ecom express give all information tracking id all things but there is not any customer care personal support where i tell my problem .
Please contact me on my phone or in web update my product or deliver it fast as fast as possible

Jun 5, 2023

Complaint marked as Resolved

Late but product delivered hence problem solved

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Hai sir,
Still haven't received my order past my expected delivery date.
My estimated delivery date is 30th May. It has already been 3rd June. The status in the tracking portal shows product reached at the local branch on 25th may. They don't have a proper number to reach out or a proper location to reach. Other courier services deliver the same product within 3 days. The worst courier experience ever.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 6, 2023

Verified Support

Dear Dainy

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I ordered the Ajio product with order I'd: #FN[protected] WITH AWB NO: [protected].I requested the delivery boy to cancel the order from morning 10 am to evening 6 pm

He didn't cancel the order instead of that i got message that my product was delivered but I don't receive my product.

I have a clear-cut point.
I don't tell the delivery OTP but how the product got delivered, for whom it got delivered.

Boz of his attitude and irresponsible behavior I lost my 490 rupees.
I need a response and please take a action against delivery boy Miss behavior.

Thanks, and regards.
Gayathri Govada

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 5, 2023

Verified Support

Dear Gayathri,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Sanichri bazaar, Near Kuchaikote bihar

Wrong Item Received

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 2, 2023

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: MUZAFFARNAGAR,UTTAR PRADESH

Dear team as per your record my package reached on your destination HUB Muzaffarnagar on 28/05/2023 but my package not delivered till now. i am very disappointed for your service. kindly provide the reason on immediate basis and also my package status.

TRACKING ID IS[protected]
CONTACT NO. [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 5, 2023

Verified Support

Dear Arun,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Bangalore

Website: E com express and Max Fashion

Parcel not delivered from May 18th till date ie May 31st 2023 worth INR 2265

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 2, 2023

Verified Support

Dear Kavya,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: 25 F, kesrisinghpur, sri ganganagar, Rajasthan

I order a phone cover and it was bigger then. My phone so i return it 3 days back
But today i got the message - Dear Customer, Your return pick up D6ZkM5pfRRMA of EGOTUDE Silicone S.. failed. Click https://ecxp.in/?q=[protected] for a reattempt - Ecom Express.
What is this like in amazon there was written that the product is 7 days returnable and now they are saying this to me and when i click the link, it says cannot open the site

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I had ordered a pair of shoes from ajio and it was said to be delievered on 25 may 2023 but its 27 may and the order still show in transit i am getting mad at this and theres no helpline

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 30, 2023

Verified Support

Dear Kuleen,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I ordered a product in meesho. Tracking ID is [protected]. I did not receive the product but the status is showing as delivered on 23 May 2023. Delivery partner is Ecom express. Please kindly check and assist.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 30, 2023

Verified Support

Dear Sundarbindu,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My estimated delivery date is 26th May. It has already been 27th May. The status in the tracking portal shows in transit Bengaluru since 23rd May. They don't have a proper number to reach out or a proper location to reach. Other courier services deliver the same product within 3 days. The worst courier experience ever. Now I have no idea where my parcel is what has happened to it nothing. Even if they walk they would've reached Chennai by now. When I opened the tracking portal today as of 27th May it went back to last updated on 23rd May Tuesday. I'm fed up with it. AWB - [protected]

May 28, 2023

Complaint marked as Resolved

I submitted a query in the portal and they updated the status and they delivered my order today

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My estimated delivery date is 26th May. It has already been 27th May. The status in the tracking portal shows in transit Bengaluru since 23rd May. They don't have a proper number to reach out or a proper location to reach. Other courier services deliver the same product within 3 days. The worst courier experience ever. Now I have no idea where my parcel is what has happened to it nothing. Even if they walk they would've reached Chennai by now. When I opened the tracking portal today as of 27th May it went back to last updated on 23rd May Tuesday. I'm fed up with it.

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Address: Muzaffarnagar

Order ID:[protected]
Delivery ID/Tracking No: [protected]

Product: Redmi Note 12 Pro 5G Stardust Purple 6GB+128GB and Redmi Earphones Black

My order was showing out of delivery and still it is not delivered. Its been 3 days.

I cannot contact the carrier as I dont have number. Also, the delivery person number I received on sms is wrong. When i called on that number he told he didnt work in Ecom.

My contact number is - [protected]

Please Deliver my parcel as soon as possible

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 28, 2023

Verified Support

Dear Aliya,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Bangalore, Karnataka

This complaint is regarding the return pickup for order ID[protected] (AWB: [protected]). The return pickup was completed on 24 May 2023, but the status in the portal is still showing as "Reverse Pickup Not Completed."

Ecom express is no responding eve after sending email to [protected]@ecomexpress.in and they have no other way to communicate with customer care

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 28, 2023

Verified Support

Dear Thilak,

Greetings from Ecom Express

Thank you for writing to us. With reference to your query regarding the Reverse Pick up tracking number [protected], we are coordinating with the concerned team to get this Reverse pick up arranged at the earliest.

Regards,
Team Ecom Express

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Address: D Mart devanahalli trends opposit vijipoora signal devanahalli-562110

My order was showing out of delivery 22/05/2023 and I have not received it. Now status is showing as not undelivered.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 28, 2023

Verified Support

Dear Kavya,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: House no 5 Patel nagar gugaon

Person behaviour is very bad
Person not come at our shop
And shouting

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 28, 2023

Verified Support

Dear Sunil,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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AWB : [protected] the delivery was scheduled to be done on 24th may. They neither deliver it nor updated the status about the next expected date. It's 25 th may already, still they are showing expected date is 24th May. I never face such horrible situation when it comes to courier sercice. Other companies like ekart or delhivery at least have some courtesy to inform their valuable customers in case of not being on time. Ecom...

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Order ID:[protected]
Delivery ID: [protected]

Product: Redmi Note 12 Pro 5G Stardust Purple 6GB+128GB and Redmi Earphones Black

My order was showing out of delivery and today I have not received it. Now status is showing as not delivered.
Also I received a mail - "YOUR PACKAGE HAS A DELIVERY EXCEPTION
Hi, your package has a delivery exception. Please contact the carrier at the earliest to resolve the issue."

But I cannot contact the carrier as I dont have number. Please help me out.
My contact number is - [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 24, 2023

Verified Support

Dear Aliya,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Aliya Zaidi's [Complaint's author] reply, May 25, 2023

AWB NUMBER: 3154436831

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