Ecom Express Complaints & Reviews

Address: MUZAFFARNAGAR,UTTAR PRADESH

Dear team as per your record my package reached on your destination HUB Muzaffarnagar on 28/05/2023 but my package not delivered till now. i am very disappointed for your service. kindly provide the reason on immediate basis and also my package status.

TRACKING ID IS[protected]
CONTACT NO. [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 5, 2023

Verified Support

Dear Arun,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Bangalore

Website: E com express and Max Fashion

Parcel not delivered from May 18th till date ie May 31st 2023 worth INR 2265

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 2, 2023

Verified Support

Dear Kavya,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: 25 F, kesrisinghpur, sri ganganagar, Rajasthan

I order a phone cover and it was bigger then. My phone so i return it 3 days back
But today i got the message - Dear Customer, Your return pick up D6ZkM5pfRRMA of EGOTUDE Silicone S.. failed. Click https://ecxp.in/?q=[protected] for a reattempt - Ecom Express.
What is this like in amazon there was written that the product is 7 days returnable and now they are saying this to me and when i click the link, it says cannot open the site

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I had ordered a pair of shoes from ajio and it was said to be delievered on 25 may 2023 but its 27 may and the order still show in transit i am getting mad at this and theres no helpline

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 30, 2023

Verified Support

Dear Kuleen,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I ordered a product in meesho. Tracking ID is [protected]. I did not receive the product but the status is showing as delivered on 23 May 2023. Delivery partner is Ecom express. Please kindly check and assist.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 30, 2023

Verified Support

Dear Sundarbindu,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My estimated delivery date is 26th May. It has already been 27th May. The status in the tracking portal shows in transit Bengaluru since 23rd May. They don't have a proper number to reach out or a proper location to reach. Other courier services deliver the same product within 3 days. The worst courier experience ever. Now I have no idea where my parcel is what has happened to it nothing. Even if they walk they would've reached Chennai by now. When I opened the tracking portal today as of 27th May it went back to last updated on 23rd May Tuesday. I'm fed up with it. AWB - [protected]

May 28, 2023

Complaint marked as Resolved

I submitted a query in the portal and they updated the status and they delivered my order today

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My estimated delivery date is 26th May. It has already been 27th May. The status in the tracking portal shows in transit Bengaluru since 23rd May. They don't have a proper number to reach out or a proper location to reach. Other courier services deliver the same product within 3 days. The worst courier experience ever. Now I have no idea where my parcel is what has happened to it nothing. Even if they walk they would've reached Chennai by now. When I opened the tracking portal today as of 27th May it went back to last updated on 23rd May Tuesday. I'm fed up with it.

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Address: Muzaffarnagar

Order ID:[protected]
Delivery ID/Tracking No: [protected]

Product: Redmi Note 12 Pro 5G Stardust Purple 6GB+128GB and Redmi Earphones Black

My order was showing out of delivery and still it is not delivered. Its been 3 days.

I cannot contact the carrier as I dont have number. Also, the delivery person number I received on sms is wrong. When i called on that number he told he didnt work in Ecom.

My contact number is - [protected]

Please Deliver my parcel as soon as possible

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 28, 2023

Verified Support

Dear Aliya,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Bangalore, Karnataka

This complaint is regarding the return pickup for order ID[protected] (AWB: [protected]). The return pickup was completed on 24 May 2023, but the status in the portal is still showing as "Reverse Pickup Not Completed."

Ecom express is no responding eve after sending email to [protected]@ecomexpress.in and they have no other way to communicate with customer care

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 28, 2023

Verified Support

Dear Thilak,

Greetings from Ecom Express

Thank you for writing to us. With reference to your query regarding the Reverse Pick up tracking number [protected], we are coordinating with the concerned team to get this Reverse pick up arranged at the earliest.

Regards,
Team Ecom Express

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Address: D Mart devanahalli trends opposit vijipoora signal devanahalli-562110

My order was showing out of delivery 22/05/2023 and I have not received it. Now status is showing as not undelivered.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 28, 2023

Verified Support

Dear Kavya,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: House no 5 Patel nagar gugaon

Person behaviour is very bad
Person not come at our shop
And shouting

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 28, 2023

Verified Support

Dear Sunil,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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AWB : [protected] the delivery was scheduled to be done on 24th may. They neither deliver it nor updated the status about the next expected date. It's 25 th may already, still they are showing expected date is 24th May. I never face such horrible situation when it comes to courier sercice. Other companies like ekart or delhivery at least have some courtesy to inform their valuable customers in case of not being on time. Ecom...

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Order ID:[protected]
Delivery ID: [protected]

Product: Redmi Note 12 Pro 5G Stardust Purple 6GB+128GB and Redmi Earphones Black

My order was showing out of delivery and today I have not received it. Now status is showing as not delivered.
Also I received a mail - "YOUR PACKAGE HAS A DELIVERY EXCEPTION
Hi, your package has a delivery exception. Please contact the carrier at the earliest to resolve the issue."

But I cannot contact the carrier as I dont have number. Please help me out.
My contact number is - [protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 24, 2023

Verified Support

Dear Aliya,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Aliya Zaidi's [Complaint's author] reply, May 25, 2023

AWB NUMBER: 3154436831

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Address: Muzaffarnagar 251001

Website: ecom express

Hi,

Order ID:[protected]
Delivery ID: [protected]

Product: Redmi Note 12 Pro 5G Stardust Purple 6GB+128GB and Redmi Earphones Black

My order was showing out of delivery and today I have not received it. Now status is showing as not delivered.
Also I received a mail - "YOUR PACKAGE HAS A DELIVERY EXCEPTION
Hi, your package has a delivery exception. Please contact the carrier at the earliest to resolve the issue."

But I cannot contact the carrier as I dont have number. Please help me out.
My contact number is - [protected]

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Website: Ecom express

AWB no- [protected]
It was supposed to be delivered on[protected] from allahabad to kolkata. Since 19th may it is stuck in the same position in UP. This courier was urgent before my exam. It has books within it. Why they promised such date what they cant keep! How can I manage to do all the things before my exams without the books! Totally disappointing. Will never trust ecom express from now.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 24, 2023

Verified Support

Dear Mam,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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Kp@n's reply, May 25, 2023

Thank you ecom express. Just received the order.

M

Ms.KrishnaP

May 25, 2023

Can I expect it today? The delivery date was yesterday. It's in the same position since 24 hours almost.

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I did not receive my order nor any updates about my order. The delivery date for my order was yesterday (22/05/2023) but I did not receive it. Kindly deliver my order as soon as possible. And kindly update about my order. Ecom express customer care is not replying to any of my queries, I even tried to call. My order id: 192988
Ecom tracking number:[protected]

May 24, 2023

Complaint marked as Resolved

Order delivered

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Address: Village Malibayan teh. Rehti block Budhni dis. Sehore

Dear
Sir/madam

My fireboltt supernova watch order I'd[protected] is still undelivered, Please deliver my order as soon as possible

My shipment from courier company EcomExpress with tracking I'd - [protected] is showing OFD lock, please solve it!

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 24, 2023

Verified Support

Dear Pratigy,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Pratigy tanwar's [Complaint's author] reply, May 25, 2023

tracking number - 3155524983
Order - #2023241160657
Contect number - 7771842871

Deliver my order as soon as possible,

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I had ordered the shirts from Ajio...the delivery was via ecom express. But the items that were said to arrive on 18/05/2023 have not arrived yet..when looking at the track, the date has changed...it was given that it will be delivered on 20/05/2023..but it has not been received yet..not only that, but on 17/05/2023 Kannur There is no information about the products that arrived at the delivery center.. There is no update from the delivery center..I went to the delivery center on 20/05/2023 but it was not open... the website also showed that it was open from 11am.. the people near the delivery center gave very bad comments.. I want my products.. This is the first time such an experience.. Don't spoil the customers who trust you..AWB:[protected]

May 24, 2023

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 28, 2023

Verified Support

Dear Sonal,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Website: Ecom express

I kindly request Ecom Express to deliver my PW modules as soon as possible. When I called on customercare number they just disconnect my call and on tracking site also it is showing undelivered, no delivery boy has soon contacted me about my books delivery and just updated my books delivery status as undelivered. From last 2-3 days ecom express sms that delivery today but no delivery boy comes. Sorry to say but Ecom express service is not good.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 22, 2023

Verified Support

Dear Shraddha,

Greetings from Ecom Express!

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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Hi
I placed an order from reliance jewels on 22nd arpil.
My AWB number is [protected]. On tracking it on the website i see that the order is in transit since May 1, 2023
.
On contacting the customer care number the IVR replies that products is expected to be delivered by 28th April, 2023 even though it is alreasy 19th May.

There is no update nothing just poor service on your part

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 22, 2023

Verified Support

Dear Khushi,

Greetings from Ecom Express!

We sincerely apologize for the inconvenience caused to you due to delay in delivery. As per our records the said shipment is currently untraceable in our network. We are coordinating with the concerned department to check the current location of this shipment.

Meanwhile, please contact your shopping portal for assistance.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 13

Package not receive till now.

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I am complaining on worst delivery and ignorance of customers concern

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Return pickup Failed

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Not received

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Product not received but status is showing as delivered

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Still haven't received my order past my expected delivery date

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Still haven't received my order

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No Delivery and Delivery person said he did not work in Ecom

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Return status not updating: order ID 16848186133541103371 (AWB: 5708928582)

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I didn't received my order

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Pickup person bad behaviour

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No delivery till now

Cannot contact the delivery person

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Customer Care Not Responding and Product Not Delivered

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Disappointing service, no number to talk with

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Did not receive my order yet

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My shipment delivery is showing OFD lock applied

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Products said to be delivered on 20/05/2023 did not arrive.. Products arrived at delivery center on 17/05/2023. no updates from dc

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Delivery not received yet

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Order not getting delivered

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