Ecom Express Complaints & Reviews

We have ordered on sg on 14/6/2023, ecom got the order in 14th or 15th, and now it is 25/6/2023, it has been thrice the amount of days sg promised to deliver the product in, and whenever we called customer care they said attempt to deliver will be made tomorrow and when we called the next day they always said sorry sir attempt has not been made tomorrow we will guarantee make attempt. Ecom guarantees a maximum three day delivery but it has been almost four times that time, so we think if we do not get the product within 24hours from now, we will lodge a complaint in a police station or in any other way, and when we try to contact ecom also all the time only a bot answers the call. Ecom delivers on Sunday as well when we check in website and google but they never deliver it, we hope they deliver it within 24 hours of this post or we will lodge a complaint against them as it is against their own rules. And on top of that we don’t live in a remote area also. We live in Madhapur Hyderabad which is very famous area. Very bad experience from ecom and sg.

I want to cancel my order and have selected the same option on the respective site but the return / cancellation has not been initiated. It shows OFD applied on the track my order page. Kindly cancel my order as I don’t want the product anymore and boost the return process.
Tracking id: [protected]

I had placed an order on 11th June, 2023 but hours later I had changed my mind and had requested for cancellation of my order but I was informed that as the package was already handed over to the courier service (Ecom Express, Tracking No.- [protected]) for the delivery process and hence their support team couldn't cancel the order from their end.
Therefore, to attempt a successful cancellation of the order, I was informed from their side to refuse acceptance of the package at the door from the delivery agent so that the consignment can return back to its origin for a successful cancellation process.
For the past 4 days I have been refusing the order but on the very next day delivery attempt is being made.
I request you to cancel the order delivery permanently and send back the consignment to its origin/original destination as soon as possible.
I would be glad and obliged if you kindly do the needful as soon as possible.

I want to cancel the order as I have entered the wrong delivery address and I will not be available at the given address. My parcel airway bill number is [protected]

I placed my order in AJIO on 4th june and the order was supposed tondeliver by 12th june, but it was delayed and still by today 17th june it was not delivered. It is showing in transit at Hyderabad for the past 6 days and not moving further. Please have a look at the screenshot attached to find the order details as well as the status till now and make the delivery fast asap. Thank you.

Please return this product and refund my money

Hi, my AWB number is [protected], it's a return package to Gandhipuram,
Coimbatore. I don't understand why this parcel is stuck in Waleyar Hub since 13 June 2023 and for what purpose. Can this be shipped asap. Please take some necessary actions. This is really frustrating..

Mera revers pick up karne mere door pe nahi aa raha muje bol raha he dene aan e ke liye awb no [protected] mo no[protected] call me aslam lakhani my name pick agent name pratik chavda pls help me

My product not pick-up by delivery boy. Please help me and pickup my product. My contact number [protected]

Against this tracking no.[protected] is not delivered at md yaqube Village rewari Ali bakas purwa Colonelganj dist gonda 271502 because of non delivery of item without attempt the delivery
So I request you to kindly delivery the item as soon as possible and take legal action against courier boy
Alternative mobile number [protected]

Circle ad set
Tracking Id [protected]

I had my KYC via Ecom Express scheduled for today. But when the guy came, the machine was not working. Now I am a day behind schedule. I need the KYC done for my credit card to reach me for my international travel. Please reschedule it for tomorrow. My ref no. id 9278.

Sir,
My order is study material for exam so it is very much of essential for me its expected delivery date 3 june but today 4 june 4:40 PM there is not delivery and also not customer support so main complain for customer support not any contact to customer care means there is a number for customer care but when i call into them they not accepting my tracking id say s its wrong in the website of ecom express give all information tracking id all things but there is not any customer care personal support where i tell my problem .
Please contact me on my phone or in web update my product or deliver it fast as fast as possible

Hai sir,
Still haven't received my order past my expected delivery date.
My estimated delivery date is 30th May. It has already been 3rd June. The status in the tracking portal shows product reached at the local branch on 25th may. They don't have a proper number to reach out or a proper location to reach. Other courier services deliver the same product within 3 days. The worst courier experience ever.

I ordered the Ajio product with order I'd: #FN[protected] WITH AWB NO: [protected].I requested the delivery boy to cancel the order from morning 10 am to evening 6 pm

He didn't cancel the order instead of that i got message that my product was delivered but I don't receive my product.

I have a clear-cut point.
I don't tell the delivery OTP but how the product got delivered, for whom it got delivered.

Boz of his attitude and irresponsible behavior I lost my 490 rupees.
I need a response and please take a action against delivery boy Miss behavior.

Thanks, and regards.
Gayathri Govada

Wrong Item Received

Dear team as per your record my package reached on your destination HUB Muzaffarnagar on 28/05/2023 but my package not delivered till now. i am very disappointed for your service. kindly provide the reason on immediate basis and also my package status.

TRACKING ID IS[protected]
CONTACT NO. [protected]

Parcel not delivered from May 18th till date ie May 31st 2023 worth INR 2265

I order a phone cover and it was bigger then. My phone so i return it 3 days back
But today i got the message - Dear Customer, Your return pick up D6ZkM5pfRRMA of EGOTUDE Silicone S.. failed. Click https://ecxp.in/?q=[protected] for a reattempt - Ecom Express.
What is this like in amazon there was written that the product is 7 days returnable and now they are saying this to me and when i click the link, it says cannot open the site

I had ordered a pair of shoes from ajio and it was said to be delievered on 25 may 2023 but its 27 may and the order still show in transit i am getting mad at this and theres no helpline