Ecom Express Complaints & Reviews

It's the third day that the delivery is not made. From past two days all I could see the package out for delivery and no attempt of call or delivery was done and just simply updated as delivery undelivered. This is very annoying. Even I tried to contact agent by your customer care number but it says that 'your call can't directed to the delivery agent". I tried to contact with many other number you gave on your websites but i get no answer. Please resolve it as soon as possible.

My shipment delivery was not attempted and address shown as wrong in status.I updated contact number still noone contacted and status shown as ofd lock.I contacted customer service still no response through email.

My package awb [protected] is sitting there in their Bhiwandi Thane warehouse for 4 days still they are not delivering.

I had ordered my package on 29 April and today is 17 may and my package has not been delivered. Ecom is showing several delivery attempts made and ofd lock applied while no one came to the house to deliver. Ecom express are updating details without attempting to deliver.I needed medical package very urgently but it has been stuck due to Ecom.

My name is Baljinder Singh. My account has been debited by 2, 000 rupees and I haven't order anything from any site. The incident took place on[protected]. The bank you are responsible for this and we can't do anything about it.

I have ordered my books on 25 may from 5 may it shows that delivery is on shipment centre but Ecomexpress the service here is zero they only give u headache.. today is 17 may. I regularly call Ecom express no Response is given to customer. Yesterday I got message that you delivery is on way. And I even didn't get call from delivery boy and He just put message that undeliverable. It's make me stress as I m preparing for my neet exams my books are not still placed and they never answered call Please resolve it

I placed an order last week on 10th May 2023 through this link:

It was processed and was out for delivery for the first time on 13th May 2023 but when I called the delivery person he said I won't be able to deliver as the package was assigned to him in the afternoon and he is not going to deliver in my area for today. He said he will be delivering next day in morning for sure as he knows me and my address really well (he has...

I placed an order last week on 10th May 2023 through this link: https://scitron.com/collections/whey-protein-powder/products/buy-advance-whey-pr...⇄

It was processed and was out for delivery for the first time on 13th May 2023 but when I called the delivery person he said I won't be able to deliver as the package was assigned to him in the afternoon and he is not going to deliver in my area for today. He said he will be delivering next day in morning for sure as he knows me and my address really well (he has delivered multiple packages in past to me) but cancels the delivery mentioning that user has given wrong address for some reason.
Now, next morning comes he says I cannot find your package so cannot deliver now and at the end of day cancels the delivery with same issue that is address is wrong from my side.

Again next day new delivery person has been assigned and I called him to know when he will be delivering and guess what he says the same thing as the last guy and cancels the delivery mentioning the same reason address issue.

For the last two days my order status is showing as "Shipment Held - ofd lock applied",

Details:
- Shipping partner : EcomExpress
- EcomExpress order id: #[protected]
- Order Number from Scitron: #87976
- Order date: 10th May 2023
- Order Price: Rs. 4, 299
- Payment mode: UPI
- Delivery Person 1: Nagendra Kumar
- Delivery Person 2: Vishesh Kumar

This was the worse experience I've ever had with a delivery company. Delivery person are the worst and the policies this company has are worst as well.
Cancel the package and get it out of the ofd lock so that I can get my refund.

I placed an order for 2 phones via mi.com on 11-May-2023. The due date was 15-May-2023. The tracking shows that the product reached my city on 13-May. Since then it is showing Bag Scanned, In Transit etc statuses repeatedly everyday.However it is not delivered yet. Please look into it and ensure product delivery.

Attached is the screenshot of status tracking.

No updates on my order, stuck in 'in transit'
I had ordered my shoes from TATA CliQ on 09/5/23 and was able to track it till 15/5/23, where it was in 'in transit'. It's been since it's stuck in 'in transit'. I have tried calling the customer care but was always a recorded message. Please resolve this issue ASAP!

As i have orderd something i showes it will be delivered on 15 may buy i am still waiting for it and as i complaint this on there website but non of there officials contacted me yet

I ordered PW module and they are coming by Ecom express tha tracking updates are not coming now since 4-5 days order reached Jaipur but still not delivered to me why ?
And also the customer care number making unsatiffaction
Please avail order as soon as possible
Awb number:-[protected]

My name is Saahil Varghese, Iam in delivery job in kumaranalloor branch(kottayam, kerala),
My ID O427125, my petrol earnings are hold in 15 days and salary not credited, kindly request to clear my salary

The delivery partner not attempt in any call and delivery failed then now ofd lock seen in website. So resolve the problem as soon as possible.

Dear Sir: This is to bring to your kind notice that the delivery person called me a few minutes prior to reaching the spot stating that he cannot do the door delivery and that he has luggage under his custody, so he cannot come upstairs and do the door delivery. Previously, another person also told me the same thing, that the company has instructed them not to leave the luggage which is under their custody downstairs while they deliver the goods upstairs. Today, this person's answer and behavior were very rude and unacceptable. I had to leave my work and go downstairs to get the item, but he was sitting on the bike, meddling with his phone and this is simply an act of disrespect, and it is nothing but laziness.
Recently, this has been a regular pattern of excuse from Ecom Express delivery persons, and kindly take this seriously to address the person who delivers the items about the different situations the customers would be in, and it is their basic duty to serve them and not cause inconveniences like this.
This particular item's AWB No. is [protected]
If I was not available at home, then what about when old people are at home? Can they go downstairs and receive the goods?
I am forced to bring this to the notice of the higher-ups because Ecom Express has started following this pattern in recent days, and it is a very bad name for the company by these irresponsible, lazy delivery boys.
Kindly do the needful.

On 7th of April 2023 I ordered a set of books from Physics wallah so they couriered it through ecom express and assured that my books would arrive before 7th of may . On 2 may the message arrived from Ecom express that my package would be delivered on that particular day but it didn't came it happened a few times and they called me confirming my address because they thought my address might be wrong so I confirmed it correct but still it didn't arrive . Now the delevery date has passed and the status of my package on the tracker is delevery failure . Now I just want to change my address to an easier one

It's the fourth day that the delivery is not made. From past three days all I could see the package out for delivery and no attempt of call or delivery was done and just simply updated as delivery unsuccessful.Today I could see ofd locked in website.Ecom express it's really frustrating that how without any attempt of call or delivery just updating in website delivery unsuccessful.Ecom express take necessary action and get the ofd lock removed and deliver the package by today

Order id:- 12187
AWB no. [protected]
I am Aniket Aryan,
I request to you please search my parcel and delivery, because I do verification for Job so please send me it's very important for my career,
.My original pan card
.Original 12th Certificate
.Original Diploma Degree etc.
I request to you please delivery or return on pick up address.
Mob no. [protected]

Order ID- UN[protected]
Tracking details- Ecom Express/[protected]
Product packaging is not mentioned from where it came ... we haven't ordered any product named butterfly. This not even showing from which company or website it is.! So please resolve this issue! And return my payment! ... of 599/-

Order ID- UN[protected]
Tracking details- Ecom Express/[protected]
Product packaging is not mentioned from where it came! We haven't order anything regarding this product named Butterfly.. I doesn't even mentioned the company or app name through which may have ordered... and the item inside was also not the correct one .!