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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 141

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N
NishaKrishanmoorthy
Mar 31, 2021
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My package is out for delivery from 27th March, 2021. Delivery guy called and asked for route on 27 march and told that he will deliver on 28 th march. But delivery guy updated the status as " Consignee requested for future delivery".
I missed to pick the call from delivery person on 29 th march and i requested for next day delivery. on 30th march i got call from ecom express but it was a blank call and nobody spoke but updated the status as "customer not available" whereas i was available and answered the call. i raised complaint and requested for delivery again.on 31st march again got call again it was a blank call and i recorded the call for complaint purpose. status has been updated as "Shipment un-delivered Shipment attempted - Customer refused to accept" . request you to deliver the package as early as possible.
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    thota tejaswi
    Mar 31, 2021
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    I recently ordered a product from amazon and today morning i got a message saying parcel is delivered but i didnt received any parcel and im not able to connect to customer care executive, so please lodge this complaint either i want my parcel back or else my money back
    Waiting for quick reply..
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Mar 31, 2021
    Ecom Express Customer Care's response     Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards
    Team Ecom Express.
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      R
      Rushikesh Mujumale
      Mar 31, 2021
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      Address: Kondhanpur

      Delivery boy not giving my parcel and not able to connect them.
      Awb=[protected]
      Ecom Express customer support has been notified about the posted complaint.
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      Dear Sir/Mam,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
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        K
        Kavita Kunwar
        Mar 31, 2021
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        Address: MUmbai
        Website: ecomexpress.in

        From 28 March 2021 My product is out of delivery but not yet delivered and customer care ppl saying it will deliver to you by 24 hr. but not yet reached they are just giving excuses
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
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        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards
        Team Ecom Express.
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          E
          Edwin Seban
          Mar 31, 2021
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          Address: Ecom express cochin

          I ordered a t shirt which had reached the next stop from my home but the delivery boy refused delivery because he claim's that the boundary of his delivery line exceeds so he can't i am so annoyed with the behavior of the delivery boy and also i ordered a pair of shoe's which i try to track but pop message came as the awb number doesn't exist what should i have to do next to track my order
          Ecom Express customer support has been notified about the posted complaint.
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            P
            Piyush yadav456
            Mar 30, 2021
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            The delivery agent is not reatemt of my delivery at this product plese deliver me fast it [protected]
            Ecom Express customer support has been notified about the posted complaint.
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            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards
            Team Ecom Express.
            Reply
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              I
              Indira Rayapudi
              Mar 30, 2021
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              Address: Wyra

              Please return my product because of who your seeing to customers very products but after packing and delivery worst products sended to me please refund my money return my products
              Ecom Express customer support has been notified about the posted complaint.
              Mar 30, 2021
              Updated by Indira Rayapudi               Please return my money and return my product amount
              Verified Support
              Apr 07, 2021
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
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                S
                Sanbed
                Mar 30, 2021
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                I haven't received my product yet and it's showing that the product has been delivered. The awb number is [protected].
                Ecom Express customer support has been notified about the posted complaint.
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                Dear Customer,

                Greetings from Ecom Express

                Thank you for letting us know about the issue you are facing. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolved at the earliest.

                Regards,
                Team Ecom Express.
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                  R
                  rjna199328002880
                  Mar 30, 2021
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                  Sir your executive phone for deliver package 11.50 than he talk me i am come your village and i call you this time but he is not arrive and not call me but i see on amazon app delivery was postbond custmur requst but i coud not any requst.in this package helmet so tody i doesnt wear helmet this is risk for life.so you manage your executive properly.
                  Ecom Express customer support has been notified about the posted complaint.
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                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards
                  Team Ecom Express.
                  Reply
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                    M
                    Monisha Raja
                    Mar 30, 2021
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                    It’s been two weeks since I’ve requested my return pickup but still my product is with me
                    Totally irresponsible
                    I’m getting a call from e-commerce express club but when I’m attending the call and shouting hello hello, suddenly the delivery agent cut my call
                    And then I am getting msg from Myntra stating that cancelled pickup as you were not in the home
                    I’m really getting tensed by this issue for almost two weeks and I’m losing my temper, my health deteriorates
                    Please kindly help me with this yaar 🙏🏻I beg you 🙏🏻
                    Ecom Express customer support has been notified about the posted complaint.
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                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards
                    Team Ecom Express.
                    Reply
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                      S
                      sushant Mohanty
                      Mar 30, 2021
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                      Address: Hatdihi,agrapada,dist-bhadrak,,state-odisha

                      I would like to inform you I have ordered a BULLAR Home Gym Set, Home Gym Combo, Home Gym Kit, Gym Equipments, (16-32 kg), 3Ft Curl Rod.its about to deliver today but agent refuse to home delivery.he told me that come to our courier service point also he terrorize me on call.he don't call me on my registered mobile number.if you not delivered this product in my home I will cancel it..my register mobile number [protected]
                      Ecom Express customer support has been notified about the posted complaint.
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                        A
                        Akshatha poojary
                        Mar 29, 2021
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                        Address: Kundapura, Karnataka

                        Delivery boy called on 25th march but due to some reason i can't pick up the call. Later i called him in the evening. But he told that he cant deliver die to same day delivery policy. But i dont think so because some other courier services deliver next day if they dint get our response.That delivery guy next day (26/03/2021) again called me n told that he will deliver the product. But not yet received. So Today (29/03/2021) i again called him but his reply was very arrogant & rude. Iam highly disappointed from his reaction. I hope this issue will resolve soon at the earliest
                        Ecom Express customer support has been notified about the posted complaint.
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                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards
                        Team Ecom Express.
                        Reply
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                          C
                          Christojohnson
                          Mar 29, 2021
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                          Address: Mallappally vennikulam kerala 689544

                          They are delaying the product and not giving the correct status of the product.It’s been 3 day from the delivery date. Plz do needful. Econ express pvt ltd mallappally, vennikulam kerala, 689544
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards
                          Team Ecom Express.
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                            R
                            ramanika abhi
                            Mar 29, 2021
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                            I didn’t received my parcel but status showing delivered.
                            Ecom Express customer support has been notified about the posted complaint.
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                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards
                            Team Ecom Express.
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                              S
                              Shahina Hasif
                              Mar 28, 2021
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                              Delivery service of Ecom express , Thamarassery

                              I have ordered products in AJIO for three times.But i got the delivery only once.Due to unknown reasons the delivery agents are cancelling my orders.An order is still pending.Please do the needful to resolve this issue and get the pending order.I am at Koduvally, Calicut district, Kerala...
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                              S
                              Selvaganesh V
                              Mar 27, 2021
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                              Tracking number Awb : [protected].

                              Product not delivered to me but the status showing delivered. Fraud delivery people’s, strict action need to be taken against them.
                              Ecom Express customer support has been notified about the posted complaint.
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                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                S
                                Siva Krishna Pavithran kuda
                                Mar 26, 2021
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                                Address: Tallapudi , West godavari

                                I have ordered items through Amazon the order id is[protected]. The status of the order showing delivered.. but I have not received any item.. the tracking number is [protected].

                                Please look into the issue with your courier agency and deliver the item.

                                Thanks and regards.,
                                K s k Pavithran,
                                Ph [protected]
                                Ecom Express customer support has been notified about the posted complaint.
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                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards
                                Team Ecom Express.
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                                  R
                                  reshmasree
                                  Mar 26, 2021
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                                  Address: Meesho

                                  Tracking ID: [protected]
                                  Please refer this shipment details.The courier boy said that he can't deliver to the address and u want to collect it from my hand where I said.What is this? We choosing your courier because of showing delivery facility in the given address from the customers.My customer didn't accept the courier which was lose for me.He shouted at me because of your bad service.please take action.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 30, 2021
                                  Ecom Express Customer Care's response                                   Dear Customer,

                                  Greetings from Ecom Express

                                  Thank you for letting us know about the issue you are facing. Please accept our apology for the inconvenience caused due to non-delivery of your shipment .We shall take up the matter with concerned team and expedite the delivery of your shipment.

                                  Team Ecom Express.
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                                    A
                                    AKELLA All IN ONE
                                    Mar 26, 2021
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                                    Address: Anakapalle

                                    Hi Team, i have ordered Wellish 10 MG Tablets in Medlife App on 17th march, 2021.
                                    It is shown out of delivery on 20th. On 21st Ecom express delivery guy called me and asked OTP. i said no. I said i will provide you the delivery OTP after the delivery only. Thats it, Till now that product not delivered. I have called the customer care and gave complaint. No use. I already paid 480 rs at online.
                                    Please help me and send the medicine as soon as possible.

                                    Thanks and Regards,
                                    Rajakiran Akella
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 27, 2021
                                    Ecom Express Customer Care's response                                     Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards
                                    Team Ecom Express.
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                                      V
                                      Vishnu Anil
                                      Mar 26, 2021
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                                      I ordered a mattress from Amazon and on the delivery date, a call came from a landline number and I attended the call. But due to some network issue I was not able to talk to that person. But when I called back to that number, I was not able to talk to them as it was like a customer care number. But they didnt called me again and a few mins later I got a message that the product was undelivered as the address was unlocatable. The office of Ecom here is around 1km from my delivery address. As I got such a bitter experience from this waste express I strongly degrade the service of this company.
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 27, 2021
                                      Ecom Express Customer Care's response                                       Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards
                                      Team Ecom Express.
                                      View replies
                                      This is a common problem I have faced too. These courier agents are lazy and are not willing to do their job at their best. Many a times they simply say address not found, door locked and so on.
                                      Use amazon fulfilled or amazon delivered services as much as possible.
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                                      Ecom Express Customer Care's response, Mar 27, 2021
                                      Verified Support
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

                                      Regards
                                      Team Ecom Express
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