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Ecom Express Complaints & Reviews

www.ecomexpress.in

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Updated: Mar 11, 2025

Complaints 6417

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5151

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Ecom Express reviews & complaints page 154

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Sir/mam, my order was shipped 4 days ago at delivery centre . But that delivery boy don't deliver it to me. And daily he updates fake information on ecom site that customer refused to accept the order or customer was not available and address is wrong. And I have complaint to ecom customer care many more times but raily they say that your will shipped to you in 24 hours. But nothing happens delivery boy updates fake information about me .this is quite intolerable many time I have complaint but no action has been taken.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: 55/1 Roja street alagappan nagar madurai-3

Website: Instagram

I’m arun frm madurai Tamilnadu..I will order on phone ..but I received box but phone not that box ..2watches was packed that box..that box open backside..who can change it??some basted change ths..list of money..more stress..for ths ecom express..pls enquiry this..many people lost..picture could not upload sizeproblem

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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My products are delayed .
I have ordered products from smytten ...and they are assigned to be delivered by ecom express .My delivery date is 11 th Jan 2020, that is today..but still I did not recieve my courier .In the tracking it is showing that it's in Visakhapatnam ..it's showing the same past three days but still I did not get my products . My address belongs to Visakhapatnam. I kindly request you to look into this and send my courier as soon as possible and also request you to send me the status of the courier.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Mob No 9567971236

I did not get my parcel of Amazon through ecom exp tracking ID is [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Today (11/01/2021) was my scheduled delivery of my products, delivery boy called me once and told me to come to the location not given on the order, i told him to bring the order at the mentioned location, after this he disconnected the line, and now the order is showing RTO locked, please take notice

+1 photos

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Today we have encountered terrible experience during delivery of a parcel (AWB [protected]). The delivery person arrived at a different place and asked us to come and receive delivery when we went and found no one and called back he started verbally abusing my wife. He was behaving in a way as if it's our fault that he doesn't know the direction of our home. After a lot of time waiting and giving instruction he reached our place but when myself reached their to receive the delivery he started abusing me again. He behaved aggressively and saying foul things about my wife. When I told him that I will take legal steps then he went back. We receive atleast 25-35 delivery every month but this is the first time we had such horrific experience. Kindly take appropriate steps for the safety of your customer.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for letting us know about the issue. We sincerely apologise for the inconvenience that you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.
Kindly share your alternate contact number to assist you further.

Regards,
Ramen
Team Ecom Express

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Address: Kaluvoy, kaluvoy, kaluvoy

From last four days they telling that your product to be delivered today but not delivered by calling evening they said that tomorrow will come how many days it will come by showing ur status to be out for delivered

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 12, 2021

Verified Support

Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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My flipkart shipment [protected] is arrived at the Neyyattinkara hub near me at 3 days ago (07/01/2021) but still not yet delivered. nobody contact me for this shipment for the last day but i get a message that delivery has failed because my address was unlocatable.
why the responsible officials do things irresponsible. is your hub not ready to deliver at the customer address?...

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When i give my product for warrenty, jbl says within 10 days new product will come to your home...
but its about 2 months, my product not delivered.
they message like arriving today witha phone number and pin, but when i called that number, they ask pin, when type pin, they say i am calling from unregistered mobile number and then phone call cuts...
but i am calling from registered mobile number.
morning they send arriving today message and evening, they send undelivered message. about 2 months ago same situation for the same product and the product is returned without contacting me.
now again come similar situation.
i complained lot of times to ecom express customer care... but no use...they say wait till 8pm, product will deliver to you... but about 4 pm, they send undelivered message.

awb number: [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 10th January.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Bhat Mussaib

Nov 7, 2021

whenever i called that number, they ask pin, when type pin, they say i am calling from unregistered mobile number and then phone call cuts... What to do

D

deekshithkarla

from Bengaluru, Karnataka

Jun 8, 2022

I ordered one ear phone in meesho. I received one message on 6th june 2022 as your order will deliver today, but on evening i got message as could not delivered, and it will be delivered on next day. I didn't received any single call from them till now and tracking is showing undelivered. When I call on the number in message and when enter pin it is telling that you are calling from unregistered number. but I am calling from my registered number itself. Please help me to deliver the product. I needed that urgently.

awb number: [protected]

Product not delivered, no one contacted me for delivery - Comment #4004823 - Image #0

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I have ordered a earphone from Paytm mall on 2 Jan 2021. AWB no [protected] . It's out for delivery on 9 Jan 2021 but not delivered and showing wrong status coustomer unavailable but your delivery agent haven't call me yet and the whole day i was at my house.. my cellphone is active and my family and friends can contact with me so how can he upload a wrong status?? .. every time when i call through the number given in the app it's saying you are calling from an unregistered mobile number but that is registered with the Paytm mall.. so please help me out from the situation

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address today.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Address: Ecom Express Atmakuru

Hello,
December I've ordered some frames on lenskart. I received them on 2 Jan. The very next day I want to return my product. On Jan 4 I got sms your pick up is cancelled reschedule your pickup"Your LENSKART return pick up order 2063552 of Brown Tortoise Ful.. failed as you asked to reschedule.For further instructions, click http://ecxp.in/?q=[protected]" The very next day I got call from this number: [protected]. He picked up my order on Jan 5. Still now I haven't received confirmation nor lenskart even they are trying to complain about it. Ecom Express Atmakuru.
Thank you

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly contact your shopping portal to re-register the reverse pick up request.

Regards,
Ramen
Team Ecom Express

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I ordered my phone on 29th Dec and it was supposed to reach on 5th of Jan. But it got delayed for some reason. It is stuck in Jammu for 4 consecutive days. Please get me my order as soon as possible, I need it urgently.
Tracking ID : [protected]
Order ID :[protected]

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Dear Team,

I have raised return parcel request and Amazon Assigned Ecom Express to pickup at my location

No pickup boy came to my place and instead of that they were saying that i was not available at the time of pickup!!!

I am available 24*7 at my pickup location but without call he said that no one is there.

Address for pickup is

Mukesh Jain
SPSS School Varkana 306601.

Pickup id and everything is Attached

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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My shipment [protected] was supposed to be delivered on 6th. Without any prior intimation it was postponed.when I enquired at the customer care they told I had to reschedule delivery, how can I do that when I was.not even knowing it was postponed. And then I am told on next working day /8th it will be delivered..and today since morning I am calling and I am.assured it will be delivered today . And at 4.30 as I am not convinced I am again calling only to be told.today it can't be delivered.and.telling it will be delivered tomorrow. Without no valid reason or prior intimation. Also no update regarding my delivery status on the website or as messages. Customer satisfaction should be a priority and here I am totally clueless about my products which I paid for.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 10th January.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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I had ordered medicines from midlife and it was scheduled to be be delivered on January 7, 2021. I had given my office address and had clearly mentioned the office hours which is 9 to 5. At 6 pm. that day the delivery guy called me and said that he had my order to deliver. Since my office had been closed I asked him to deliver the order the next morning and he was okay with it. But the next morning, I received the message that my order was cancelled. When I talked to the customer care they said the delivery guy had cancelled my order due to unavailability. When I called the delivery agent he spoke to me rudely and said that he was on leave and he knows nothing about my order. I don't know the name of the delivery agent but his phone number is [protected] and my midlife order number is OR0764CTB-007A .

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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My product was in courier and the delivery boy refuswd to provide at my address because of his rude behaviour and he insisted me to go to his placw and collect rather than delivering at my home. Because of that without delivering my product and gave a comment as customer refused to accept it and he has returned the product. The deliwvry boy was very rudw in talking. I was not able to receive delivery service from them. Product awb number [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road,Kapashera, New Delhi – 110037, India

Website: ecomexpress.in

AWB: [protected], the product was picked up on 27th Dec. There is no tracking information available on their website post January 1st. When I called customer service they do not have any clue where the package is. Its been more than 10 days now

Ecom Express customer support has been notified about the posted complaint.

Jan 07, 2021

Updated by Deepmala Manna Here is the tracking details

Verified Support

Jan 11, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the Vendor address on 10th January.

Regards,
Ramen
Team Ecom Express

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I am trying to reach via toll free no not resolved my problem. I have a item from myntra. So I got a call from your delivery person saying that he is on the way will reach by 10 minutes so he asks for a pin by trusting him as he was a local person so I gave him the pin but till date my item has not been delivered. Is this the way your delivery person keeping your reputed firm name.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 11, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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My tracking number is [protected]. Its been rescheduled several times. Other delivery companies are providing updates but this one is not yet picked up the schedule for past 4 days.
I have ordered this as a birthday gift. Dissatisfied

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My tracking number is [protected], [protected]..
It is rescheduled for several times.. I have ordered as bday gift. Kindly deliver it soon

Ecom Express customer support has been notified about the posted complaint.

Jan 06, 2021

Updated by Suryaprakasam Tracking number [protected] is picked up now.. but [protected] is still pending for pickup

Verified Support

Jan 11, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 9th January.

Regards,
Ramen
Team Ecom Express

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