Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Ecom Express

Ecom Express reviews & complaints page 154

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

My product is supposed to be delivered at 12th of jan ...i recwived a call asking for the address and then no calls ..and than i attempted for a redelivery again and again..still no response and now my order is dispalyed as ofd locked applied my oder number is 1865039 from smytten and is to be delivered by ecomexpress

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

U

Uday Aitam Setti

from Noida, Uttar Pradesh

Feb 27, 2021

Yes deliver the poor items...cheap items

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Indore

Website: Ecom

I am calling customer care from past 1 week, I have not received my shipment yet and ofd lock is applied, I have provided a alternate contact number 4 times to customer care and number they send on date of delivery, still no action, it is undelivered and in warehouae from past 8 days, worst experience so for, my order no. Is EZ9073504, they have not even provided number of driver so that I can contact.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mandapeta, Saidhulapeta, Main road

I am atdsai .I booking blutooth earphone from paytem postpaid amount paid but iteam not delivered ecom express says product delivered is chetting me ..

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: kannur

The delivery boy calls me ask me to come over there and collect the package . This is totally absurd ...Other delivery people used come and deliver it to my address . but he is telling he will not if you want you come to me . Am i paying delivery charge for this ### ...

I need an immediate action on this delivery person at any cost ..

Date of incident : 14.01.2021
shipment no. awb[protected]
ECOM executive ph : [protected]
Pin: 99813

Regards,
Roni Philip

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered a phone through flipkart on 22 Dec and it has not been delivered yet.

By tracking the order by aw number [protected] I found that shipment rto locked is showing.

I want my order as soon as possible.
Satvik Shukla

Registered phone num-[protected]

+1 photos

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: B1/H3, Mohan Estate, Okhla Industrial Area, near Audi Showroom, New Delhi, Delhi 110044

I am Navneet Sinha. I have placed an order on 30th Nov 2020 of I kall K3312 Dark Blue mobile phone which was scheduled to be delivered on 2nd Dec 2020 but I haven’t got any delivery from the Ecom Express. When I checked the status of my purchased item on 2nd Dec, on the paytm as well as Ecom Express site they are showing that my mobile phone is delivered, but I haven’t got that phone so. I registered a complaint on ECom Expess Pvt. Ltd on 2nd Dec 2020 and they gave me a complaint no :-(Tracking no:[protected]. I regularly called the customer care service for updates but they are always misguiding me. Since 2nd Dec 2020, it’s more than 42 days passed but still they are not giving me proper solution for my complaint.

+9 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

Jan 31, 2021

Updated by Navneet Sinha2021 My alternate number is +91-[protected].
contact me

Mar 01, 2021

Updated by Navneet Sinha2021 Again ecom express shows cheap marketing.
1 month is almost over but company didn't get any response.
It's mean that company is totally casual or may be entire company's workers are fraud.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Meesho return pick up Order Number:[protected]

In meesho app for this order I'd return assigned by xpress bess courier.. But this return was collected by ecom express courier for tat I received acknowledgement receipt from ecom express.. My problem s in meesho app it showing return status was cancelled by xpress bess and return also cancelled and actually my product got return by ecom express.. Ecom express please update status in meesho

Kumar
#551 30th b Cross Tilaknagar jayanagar 4th block near by Sanjay Gandhi hospital Bangalore
Karnataka, 560041

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I ordered from myntra and my parcel was shipped via myntra soon it reached my nearest delivery centre but the delivery boy refused for door step delivery and asked me to collect it 1km away. I was not available at home so i requested him to kindly deliver it to my doorstep where my aged mother was waiting with payment in hand.but he still refused and false information of customer refused to accept was uploaded. I was very disappointed and complained via customer service number but no further action was taken and no second delivery attempt was made and today i found that it has been processed for return. I think this is very unfortunate that such incidents take place in today's society. I am very disappointed and would request the authorities to look into this matter. My AWB number is [protected]

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

We have taken this matter with our team to look into this and avoid such incidence in future. We never intent to given such experience to our Customers.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir/mam, my order was shipped 4 days ago at delivery centre . But that delivery boy don't deliver it to me. And daily he updates fake information on ecom site that customer refused to accept the order or customer was not available and address is wrong. And I have complaint to ecom customer care many more times but raily they say that your will shipped to you in 24 hours. But nothing happens delivery boy updates fake information about me .this is quite intolerable many time I have complaint but no action has been taken.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 55/1 Roja street alagappan nagar madurai-3

Website: Instagram

I’m arun frm madurai Tamilnadu..I will order on phone ..but I received box but phone not that box ..2watches was packed that box..that box open backside..who can change it??some basted change ths..list of money..more stress..for ths ecom express..pls enquiry this..many people lost..picture could not upload sizeproblem

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My products are delayed .
I have ordered products from smytten ...and they are assigned to be delivered by ecom express .My delivery date is 11 th Jan 2020, that is today..but still I did not recieve my courier .In the tracking it is showing that it's in Visakhapatnam ..it's showing the same past three days but still I did not get my products . My address belongs to Visakhapatnam. I kindly request you to look into this and send my courier as soon as possible and also request you to send me the status of the courier.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mob No 9567971236

I did not get my parcel of Amazon through ecom exp tracking ID is [protected]

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Today (11/01/2021) was my scheduled delivery of my products, delivery boy called me once and told me to come to the location not given on the order, i told him to bring the order at the mentioned location, after this he disconnected the line, and now the order is showing RTO locked, please take notice

+1 photos

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Today we have encountered terrible experience during delivery of a parcel (AWB [protected]). The delivery person arrived at a different place and asked us to come and receive delivery when we went and found no one and called back he started verbally abusing my wife. He was behaving in a way as if it's our fault that he doesn't know the direction of our home. After a lot of time waiting and giving instruction he reached our place but when myself reached their to receive the delivery he started abusing me again. He behaved aggressively and saying foul things about my wife. When I told him that I will take legal steps then he went back. We receive atleast 25-35 delivery every month but this is the first time we had such horrific experience. Kindly take appropriate steps for the safety of your customer.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for letting us know about the issue. We sincerely apologise for the inconvenience that you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.
Kindly share your alternate contact number to assist you further.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kaluvoy, kaluvoy, kaluvoy

From last four days they telling that your product to be delivered today but not delivered by calling evening they said that tomorrow will come how many days it will come by showing ur status to be out for delivered

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 12, 2021

Verified Support

Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My flipkart shipment [protected] is arrived at the Neyyattinkara hub near me at 3 days ago (07/01/2021) but still not yet delivered. nobody contact me for this shipment for the last day but i get a message that delivery has failed because my address was unlocatable.
why the responsible officials do things irresponsible. is your hub not ready to deliver at the customer address?...

+1 photos

Helpful

5 other people found this review helpful

5 found this helpful

Write a comment

When i give my product for warrenty, jbl says within 10 days new product will come to your home...
but its about 2 months, my product not delivered.
they message like arriving today witha phone number and pin, but when i called that number, they ask pin, when type pin, they say i am calling from unregistered mobile number and then phone call cuts...
but i am calling from registered mobile number.
morning they send arriving today message and evening, they send undelivered message. about 2 months ago same situation for the same product and the product is returned without contacting me.
now again come similar situation.
i complained lot of times to ecom express customer care... but no use...they say wait till 8pm, product will deliver to you... but about 4 pm, they send undelivered message.

awb number: [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 10th January.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

View replies

B

Bhat Mussaib

Nov 7, 2021

whenever i called that number, they ask pin, when type pin, they say i am calling from unregistered mobile number and then phone call cuts... What to do

D

deekshithkarla

from Bengaluru, Karnataka

Jun 8, 2022

I ordered one ear phone in meesho. I received one message on 6th june 2022 as your order will deliver today, but on evening i got message as could not delivered, and it will be delivered on next day. I didn't received any single call from them till now and tracking is showing undelivered. When I call on the number in message and when enter pin it is telling that you are calling from unregistered number. but I am calling from my registered number itself. Please help me to deliver the product. I needed that urgently.

awb number: [protected]

Product not delivered, no one contacted me for delivery - Comment #4004823 - Image #0

Helpful

17 other people found this review helpful

17 found this helpful

2 Comments

Post your Comment

Comment Guidelines

I have ordered a earphone from Paytm mall on 2 Jan 2021. AWB no [protected] . It's out for delivery on 9 Jan 2021 but not delivered and showing wrong status coustomer unavailable but your delivery agent haven't call me yet and the whole day i was at my house.. my cellphone is active and my family and friends can contact with me so how can he upload a wrong status?? .. every time when i call through the number given in the app it's saying you are calling from an unregistered mobile number but that is registered with the Paytm mall.. so please help me out from the situation

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address today.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ecom Express Atmakuru

Hello,
December I've ordered some frames on lenskart. I received them on 2 Jan. The very next day I want to return my product. On Jan 4 I got sms your pick up is cancelled reschedule your pickup"Your LENSKART return pick up order 2063552 of Brown Tortoise Ful.. failed as you asked to reschedule.For further instructions, click http://ecxp.in/?q=[protected]" The very next day I got call from this number: [protected]. He picked up my order on Jan 5. Still now I haven't received confirmation nor lenskart even they are trying to complain about it. Ecom Express Atmakuru.
Thank you

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly contact your shopping portal to re-register the reverse pick up request.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered my phone on 29th Dec and it was supposed to reach on 5th of Jan. But it got delayed for some reason. It is stuck in Jammu for 4 consecutive days. Please get me my order as soon as possible, I need it urgently.
Tracking ID : [protected]
Order ID :[protected]

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines